SailPoint incident

NERM in FedRAMP is currently experiencing a service disruption.

Major Resolved View vendor source →

SailPoint experienced a major incident on September 24, 2026 affecting FedRAMP us-gov-west-1, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 04:04 PM UTC
Resolved
Sep 24, 2026, 07:54 PM UTC
Duration
3h 49m
Detected by Pingoru
Sep 24, 2026, 04:04 PM UTC

Affected components

FedRAMP us-gov-west-1

Update timeline

  1. investigating Sep 24, 2026, 04:04 PM UTC

    SailPoint is investigating an issue with NERM that is currently impacting some of our customers.

  2. investigating Sep 24, 2026, 06:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 24, 2026, 07:39 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 24, 2026, 07:54 PM UTC

    This incident has been resolved.