SailPoint incident

Several services are currently experiencing a service disruption in the eu-central1 region

Minor Resolved View vendor source →

SailPoint experienced a minor incident on September 24, 2026 affecting Frankfurt eu-central-1 and Frankfurt eu-central-1 and 1 more component, lasting 16h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 05:32 PM UTC
Resolved
Sep 25, 2026, 09:37 AM UTC
Duration
16h 5m
Detected by Pingoru
Sep 24, 2026, 05:32 PM UTC

Affected components

Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1

Update timeline

  1. investigating Sep 24, 2026, 05:32 PM UTC

    SailPoint is investigating an issue with several services that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating Sep 24, 2026, 06:59 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 24, 2026, 07:43 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 24, 2026, 09:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 25, 2026, 09:37 AM UTC

    This incident has been resolved.