SailPoint incident
Identity Security Cloud is currently experiencing a service disruption. (US-EAST-1)
SailPoint experienced a minor incident on September 9, 2026 affecting N. Virginia us-east-1, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 09, 2026, 09:32 PM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Sep 10, 2026, 01:44 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 06:07 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 10, 2026, 11:05 AM UTC
The fix is currently being implemented by our engineering team
- identified Sep 10, 2026, 01:42 PM UTC
Teams continue to process data backlog that is causing entitlements to be delayed showing up in search functionality.
- identified Sep 10, 2026, 08:08 PM UTC
We continue to process the remaining data backlog and optimize our processing pipeline to ensure all entitlement records populate search as quickly as possible.
- identified Sep 11, 2026, 09:12 AM UTC
The data backlog causing delays in entitlement visibility within Search continues to be processed steadily and the team is actively monitoring backlog consumption and overall recovery progress.
- identified Sep 11, 2026, 03:23 PM UTC
Customers are seeing steady improvement in entitlement search as the remaining backlog nears completion. We continue to monitor progress and overall system recovery.
- resolved Sep 11, 2026, 08:40 PM UTC
The data processing backlog is cleared, and entitlement search functionality is now fully restored.