SailPoint incident

Identity Security Cloud is currently experiencing a service disruption.

Minor Resolved View vendor source →

SailPoint experienced a minor incident on September 2, 2026 affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more component, lasting 18h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 10:42 AM UTC
Resolved
Sep 03, 2026, 05:00 AM UTC
Duration
18h 17m
Detected by Pingoru
Sep 02, 2026, 10:42 AM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

  1. investigating Sep 02, 2026, 10:42 AM UTC

    SailPoint is currently investigating an issue impacting IdentityNow, where some customers are unable to view entitlements in the Request Center. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating Sep 02, 2026, 02:21 PM UTC

    Updating scope to include all regions.

  3. investigating Sep 02, 2026, 04:45 PM UTC

    We are continuing to investigate this issue. Updates will be provided when they become available.

  4. identified Sep 02, 2026, 06:30 PM UTC

    Remediation processes are currently underway to correct impacted data. Because these records are processed in controlled, incremental batches to ensure full consistency, changes will populate gradually over the coming hours. Further updates will be shared as key milestones in the recovery process are completed.

  5. identified Sep 03, 2026, 03:15 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Sep 03, 2026, 04:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 03, 2026, 05:00 AM UTC

    This incident has been resolved.