SailPoint incident
Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1)
SailPoint experienced a minor incident on September 18, 2026 affecting N. Virginia us-east-1, lasting 4d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 02:46 PM UTC
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
- investigating Sep 18, 2026, 05:08 PM UTC
We continue to investigate this issue.
- monitoring Sep 18, 2026, 08:34 PM UTC
We are currently seeing a steady burn down of the backlog queues, and system processing times are returning to normal baseline levels. Our engineering teams are continuing to actively monitor the queue rates and overall system performance to ensure full stability is maintained. We will provide another update once the queues have completely cleared and we are confident the issue is fully resolved.
- monitoring Sep 21, 2026, 03:55 PM UTC
Our backlogs have been fully consumed and have remained entirely clear over the weekend. Our core services are operating normally and performance is stable. To ensure long-term stability, our engineering teams are preparing to implement a series of robust, long-term system enhancements over the next few days. Out of an abundance of caution, we are keeping this incident in a Monitoring state while this work is completed. We will provide another update once the monitoring period is successfully complete or if there are any significant changes.
- resolved Sep 22, 2026, 07:17 PM UTC
This incident has been resolved.