SailPoint incident

NERM is currently experiencing a service disruption.

Minor Resolved View vendor source →

SailPoint experienced a minor incident on August 27, 2026 affecting Frankfurt eu-central-1, lasting 6h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 12:29 PM UTC
Resolved
Aug 27, 2026, 07:09 PM UTC
Duration
6h 40m
Detected by Pingoru
Aug 27, 2026, 12:29 PM UTC

Affected components

Frankfurt eu-central-1

Update timeline

  1. investigating Aug 27, 2026, 12:29 PM UTC

    SailPoint is investigating an issue with NERM that is currently impacting some of our customers in Eu-Central-1 region. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating Aug 27, 2026, 02:27 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 27, 2026, 02:28 PM UTC

    We have implemented a fix for the NERM issue and are currently monitoring the system to ensure stability.

  4. resolved Aug 27, 2026, 07:09 PM UTC

    This incident has been resolved.