PayRetailers Outage History
PayRetailers degraded · 1 active incident View live status →Pingoru has recorded 136 incidents for PayRetailers: 136 in the last 12 months and 44 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 109 of 720 (15%) |
| May 2026 | 29 | 313 of 744 (42%) |
| June 2026 | 10 | 106 of 720 (15%) |
| July 2026 | 12 | 123 of 744 (16%) |
| August 2026 | 9 | 143 of 744 (19%) |
| September 2026 | 12 | 117 of 720 (16%) |
| October 2026 | 22 | 69 of 592 (12%) |
Incidents, newest first
Minor May 20, 2026 Colombia PSE and Cards - Decrease in Conversion Rates 6h 39m Payins
Started May 20, 2026, 06:30 AM UTC· resolved May 20, 2026, 01:09 PM UTC
- investigating May 20, 2026, 06:30 AM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved May 20, 2026, 01:09 PM UTC
This incident has been resolved.
Minor May 19, 2026 Brazil - Bradesco - Homebanking issues 1h 25m Payins, Payouts
Started May 19, 2026, 01:38 PM UTC· resolved May 19, 2026, 03:03 PM UTC
- monitoring May 19, 2026, 01:38 PM UTC
We would like to inform you that we have identified a decrease in the conversion rates of Bradesco payments due to an error on their Home Banking application, affecting PIX transactions. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.
- monitoring May 19, 2026, 01:38 PM UTC
We are continuing to monitor for any further issues.
- resolved May 19, 2026, 03:03 PM UTC
This incident has been resolved.
Notice May 19, 2026 Brazil PIX Decrease in Conversion Rates 4h 11m Payins
Started May 19, 2026, 03:28 AM UTC· resolved May 19, 2026, 07:39 AM UTC
- investigating May 19, 2026, 03:28 AM UTC
We have detected a decline in conversion rates for deposits via PIX. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- monitoring May 19, 2026, 05:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 07:39 AM UTC
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.
Major May 16, 2026 Colombia - PSE - Decrease in Conversion Rates 2h 19m Payins
Started May 16, 2026, 12:44 PM UTC· resolved May 16, 2026, 03:04 PM UTC
- investigating May 16, 2026, 12:44 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- investigating May 16, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- investigating May 16, 2026, 02:43 PM UTC
We are continuing to investigate this issue.
- resolved May 16, 2026, 03:04 PM UTC
This incident has been resolved.
Minor May 13, 2026 Brazil - Boleto Rápido - Decrease in Conversion Rates 2h 46m Payins
Started May 13, 2026, 05:51 PM UTC· resolved May 13, 2026, 08:38 PM UTC
- identified May 13, 2026, 05:51 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Minor May 13, 2026 Nigeria Bank Transfer and Opay Decrease in Conversion Rates 22h 56m Payins
Started May 13, 2026, 02:53 PM UTC· resolved May 14, 2026, 01:50 PM UTC
- identified May 13, 2026, 02:53 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved May 14, 2026, 01:50 PM UTC
This incident has been resolved.
Minor May 12, 2026 Africa - Decrease in Conversion Rates 10h 32m Payins
Started May 12, 2026, 07:23 PM UTC· resolved May 13, 2026, 05:55 AM UTC
- investigating May 12, 2026, 07:23 PM UTC
We have detected a decline in conversion rates for deposits in Africa. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved May 13, 2026, 05:55 AM UTC
This incident has been resolved.
Notice May 11, 2026 Argentina - Mercado Pago, Modo & Other Banks and Wallets Decrease in Conversion Rates 1d 3h Payins
Started May 11, 2026, 11:52 AM UTC· resolved May 12, 2026, 03:27 PM UTC
- investigating May 11, 2026, 11:52 AM UTC
We have detected a decline in conversion rates for deposits via the specified payment methods. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- identified May 12, 2026, 10:22 AM UTC
We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions. Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels. Further updates will be shared as remediation progresses.
- monitoring May 12, 2026, 01:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 03:27 PM UTC
This incident has been resolved.
Minor May 11, 2026 Colombia Decrease in Conversion Rates 37m Payins
Started May 11, 2026, 01:00 AM UTC· resolved May 11, 2026, 01:38 AM UTC
- investigating May 11, 2026, 01:00 AM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved May 11, 2026, 01:38 AM UTC
This incident has been resolved.
Notice May 10, 2026 Chile Decrease in Conversion Rates 46m Payins, Payouts
Started May 10, 2026, 05:22 AM UTC· resolved May 10, 2026, 06:08 AM UTC
- investigating May 10, 2026, 05:22 AM UTC
We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- resolved May 10, 2026, 06:08 AM UTC
This incident has been resolved.
Notice May 10, 2026 Nigeria - Opay, Palmpay & Bank transfer Decrease in Conversion Rates 1h 32m Payins
Started May 10, 2026, 04:29 AM UTC· resolved May 10, 2026, 06:01 AM UTC
- investigating May 10, 2026, 04:29 AM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved May 10, 2026, 06:01 AM UTC
This incident has been resolved.
Notice May 8, 2026 Brazil - Caixa - Homebanking issues 2h 5m Payins, Payouts
Started May 08, 2026, 03:06 PM UTC· resolved May 08, 2026, 05:12 PM UTC
- monitoring May 08, 2026, 03:06 PM UTC
We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting PIX transactions and payouts. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.
- resolved May 08, 2026, 05:12 PM UTC
This incident has been resolved.
Major May 7, 2026 Brazil - Boleto - Decrease in Conversion Rates 4h 47m Payins
Started May 07, 2026, 08:39 PM UTC· resolved May 08, 2026, 01:26 AM UTC
- investigating May 07, 2026, 08:39 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved May 08, 2026, 01:26 AM UTC
This incident has been resolved.
Notice May 5, 2026 Payouts Peru Decrease in Conversion Rates 8h 14m Payouts
Started May 05, 2026, 05:33 AM UTC· resolved May 05, 2026, 01:48 PM UTC
- investigating May 05, 2026, 05:33 AM UTC
We have detected a decline in conversion rates for payouts Peru. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved May 05, 2026, 01:48 PM UTC
This incident has been resolved.
Minor May 2, 2026 Brazil Payout Decrease in Conversion Rates 7h 21m Payins
Started May 02, 2026, 09:14 PM UTC· resolved May 03, 2026, 04:36 AM UTC
- investigating May 02, 2026, 09:14 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved May 03, 2026, 04:36 AM UTC
This incident has been resolved.
Notice April 28, 2026 Ecuador Payouts Decrease in Conversion Rates 6h 32m Payouts
Started Apr 28, 2026, 08:11 AM UTC· resolved Apr 28, 2026, 02:44 PM UTC
- identified Apr 28, 2026, 08:11 AM UTC
We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- resolved Apr 28, 2026, 02:44 PM UTC
This incident has been resolved.
Notice April 24, 2026 Colombia - PSE and Nequi Decrease in Conversion Rates 1h 36m Payins
Started Apr 24, 2026, 08:26 AM UTC· resolved Apr 24, 2026, 10:02 AM UTC
- investigating Apr 24, 2026, 08:26 AM UTC
We have detected a decline in conversion rates for deposits via the specified payment methods. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved Apr 24, 2026, 10:02 AM UTC
This incident has been resolved.
Minor April 23, 2026 Chile, Ecuador and Peru Payouts Decrease in Conversion Rates 12h 38m Payouts
Started Apr 23, 2026, 01:56 AM UTC· resolved Apr 23, 2026, 02:34 PM UTC
- investigating Apr 23, 2026, 01:56 AM UTC
We are currently observing a lower-than-normal conversion rate for payouts to these countries. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in these countries. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- resolved Apr 23, 2026, 02:34 PM UTC
This incident has been resolved.
Minor April 16, 2026 Colombia PSE Decrease in Conversion Rates 49m Payins
Started Apr 16, 2026, 01:24 PM UTC· resolved Apr 16, 2026, 02:14 PM UTC
- investigating Apr 16, 2026, 01:24 PM UTC
We want to inform you that our provider is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.
- monitoring Apr 16, 2026, 01:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 16, 2026, 01:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 16, 2026, 02:14 PM UTC
This incident has been resolved.
Minor April 12, 2026 Colombia Payouts Decrease in Conversion Rates 1d 3h Payouts
Started Apr 12, 2026, 05:51 AM UTC· resolved Apr 13, 2026, 09:16 AM UTC
- investigating Apr 12, 2026, 05:51 AM UTC
We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- investigating Apr 12, 2026, 05:51 AM UTC
We are continuing to investigate this issue.
- resolved Apr 13, 2026, 09:16 AM UTC
This incident has been resolved.
Notice April 8, 2026 Mexico Payouts Decrease in Conversion Rates 7h 9m Payouts
Started Apr 08, 2026, 10:01 PM UTC· resolved Apr 09, 2026, 05:10 AM UTC
- investigating Apr 08, 2026, 10:01 PM UTC
We are currently observing a lower-than-normal conversion rate for payouts to Mexico. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- resolved Apr 09, 2026, 05:10 AM UTC
This incident has been resolved.
Critical March 31, 2026 Payin processing - Critical Outage 15m Payins
Started Mar 31, 2026, 04:18 PM UTC· resolved Mar 31, 2026, 04:34 PM UTC
- investigating Mar 31, 2026, 04:18 PM UTC
We are currently experiencing a critical outage impacting our payin processing. Our teams are working closely with partners to restore full functionality as a top priority. We will provide continuous updates and confirm once payins are fully restored and stable.
- monitoring Mar 31, 2026, 04:22 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 31, 2026, 04:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 31, 2026, 04:34 PM UTC
This incident has been resolved.
Critical March 30, 2026 Brazil - Boleto Rápido - Critical Outage 20h 49m Payins
Started Mar 30, 2026, 07:45 PM UTC· resolved Mar 31, 2026, 04:35 PM UTC
- investigating Mar 30, 2026, 07:45 PM UTC
We are currently experiencing a critical outage impacting payin processing for this payment method. Our systems are operational, and our teams are working closely with partners to restore full functionality as a top priority. We will provide continuous updates and confirm once payins for this method are fully restored and stable.
- monitoring Mar 31, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 31, 2026, 03:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 31, 2026, 04:35 PM UTC
This incident has been resolved.
Minor March 25, 2026 Colombia - Efecty - Decrease in Conversion Rates 23h 40m Payins
Started Mar 25, 2026, 03:27 PM UTC· resolved Mar 26, 2026, 03:08 PM UTC
- investigating Mar 25, 2026, 03:27 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- monitoring Mar 26, 2026, 12:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 26, 2026, 03:08 PM UTC
This incident has been resolved.
Minor March 24, 2026 Brazil - PIX - Decrease in Conversion Rates 1h 38m Payins, Payouts
Started Mar 24, 2026, 03:47 PM UTC· resolved Mar 24, 2026, 05:26 PM UTC
- investigating Mar 24, 2026, 03:47 PM UTC
We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- resolved Mar 24, 2026, 05:26 PM UTC
This incident has been resolved.