PayRetailers experienced a critical incident on March 31, 2026 affecting Payins, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Payins
Update timeline
- investigating Mar 31, 2026, 04:18 PM UTC
We are currently experiencing a critical outage impacting our payin processing. Our teams are working closely with partners to restore full functionality as a top priority. We will provide continuous updates and confirm once payins are fully restored and stable.
- monitoring Mar 31, 2026, 04:22 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 31, 2026, 04:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 31, 2026, 04:34 PM UTC
This incident has been resolved.