PayRetailers incident

Brazil - Boleto - Decrease in Conversion Rates

Major Resolved View vendor source →

PayRetailers experienced a major incident on May 7, 2026 affecting Payins, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 08:39 PM UTC
Resolved
May 08, 2026, 01:26 AM UTC
Duration
4h 47m
Detected by Pingoru
May 07, 2026, 08:39 PM UTC

Affected components

Payins

Update timeline

  1. investigating May 07, 2026, 08:39 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 08, 2026, 01:26 AM UTC

    This incident has been resolved.