PayRetailers incident

Argentina - Mercado Pago, Modo & Other Banks and Wallets Decrease in Conversion Rates

Notice Resolved View vendor source →

PayRetailers experienced a notice incident on May 11, 2026 affecting Payins, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 11:52 AM UTC
Resolved
May 12, 2026, 03:27 PM UTC
Duration
1d 3h
Detected by Pingoru
May 11, 2026, 11:52 AM UTC

Affected components

Payins

Update timeline

  1. investigating May 11, 2026, 11:52 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment methods. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified May 12, 2026, 10:22 AM UTC

    We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions. Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels. Further updates will be shared as remediation progresses.

  3. monitoring May 12, 2026, 01:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 12, 2026, 03:27 PM UTC

    This incident has been resolved.