PayRetailers incident

Argentina - Mercado Pago, Modo & Other Banks and Wallets Decrease in Conversion Rates

Resolved after 1 day 3 hours, affecting Payins, on May 11, 2026.

monitoring May 12, 2026, 01:21 PM UTC

A fix has been implemented and we are monitoring the results.

Affected components

Payins

investigating May 11, 2026, 11:52 AM UTC

We have detected a decline in conversion rates for deposits via the specified payment methods. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
identified May 12, 2026, 10:22 AM UTC

We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions. Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels. Further updates will be shared as remediation progresses.
monitoring May 12, 2026, 01:21 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 12, 2026, 03:27 PM UTC

This incident has been resolved.

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