PayRetailers incident
Colombia PSE and Cards - Decrease in Conversion Rates
Resolved after 6 hours 39 minutes, affecting Payins, on May 20, 2026.
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Affected components
Update timeline
- investigating May 20, 2026, 06:30 AM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved May 20, 2026, 01:09 PM UTC
This incident has been resolved.
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