PayRetailers incident

Colombia PSE and Cards - Decrease in Conversion Rates

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on May 20, 2026 affecting Payins, lasting 6h 39m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 06:30 AM UTC
Resolved
May 20, 2026, 01:09 PM UTC
Duration
6h 39m
Detected by Pingoru
May 20, 2026, 06:30 AM UTC

Affected components

Payins

Update timeline

  1. investigating May 20, 2026, 06:30 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 20, 2026, 01:09 PM UTC

    This incident has been resolved.