PayRetailers incident

Colombia PSE Decrease in Conversion Rates

Minor Resolved View vendor source →
Started
Apr 16, 2026, 01:24 PM UTC
Resolved
Apr 16, 2026, 02:14 PM UTC
Duration
49m
Detected by Pingoru
Apr 16, 2026, 01:24 PM UTC

Affected components

Payins

Update timeline

  1. investigating Apr 16, 2026, 01:24 PM UTC

    We want to inform you that our provider is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.

  2. monitoring Apr 16, 2026, 01:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 16, 2026, 01:40 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 16, 2026, 02:14 PM UTC

    This incident has been resolved.

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