PayRetailers experienced a minor incident on April 16, 2026 affecting Payins, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Payins
Update timeline
- investigating Apr 16, 2026, 01:24 PM UTC
We want to inform you that our provider is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.
- monitoring Apr 16, 2026, 01:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 16, 2026, 01:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 16, 2026, 02:14 PM UTC
This incident has been resolved.