PayRetailers incident

Colombia Payouts Decrease in Conversion Rates

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on April 12, 2026 affecting Payouts, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 05:51 AM UTC
Resolved
Apr 13, 2026, 09:16 AM UTC
Duration
1d 3h
Detected by Pingoru
Apr 12, 2026, 05:51 AM UTC

Affected components

Payouts

Update timeline

  1. investigating Apr 12, 2026, 05:51 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. investigating Apr 12, 2026, 05:51 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 13, 2026, 09:16 AM UTC

    This incident has been resolved.