PayRetailers experienced a minor incident on May 19, 2026 affecting Payins and Payouts, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
PayinsPayouts
Update timeline
- monitoring May 19, 2026, 01:38 PM UTC
We would like to inform you that we have identified a decrease in the conversion rates of Bradesco payments due to an error on their Home Banking application, affecting PIX transactions. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.
- monitoring May 19, 2026, 01:38 PM UTC
We are continuing to monitor for any further issues.
- resolved May 19, 2026, 03:03 PM UTC
This incident has been resolved.