PayRetailers Outage History

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PayRetailers had 50 outages in the last 2 years totaling 204h 33m of downtime — averaging 2.1 incidents per month.

There were 50 PayRetailers outages since January 6, 2026 totaling 204h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payretailers.com

Notice April 28, 2026

Ecuador Payouts Decrease in Conversion Rates

Detected by Pingoru
Apr 28, 2026, 08:11 AM UTC
Resolved
Apr 28, 2026, 02:44 PM UTC
Duration
6h 32m
Affected: Payouts
Timeline · 2 updates
  1. identified Apr 28, 2026, 08:11 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Apr 28, 2026, 02:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 24, 2026

Colombia - PSE and Nequi Decrease in Conversion Rates

Detected by Pingoru
Apr 24, 2026, 08:26 AM UTC
Resolved
Apr 24, 2026, 10:02 AM UTC
Duration
1h 36m
Affected: Payins
Timeline · 2 updates
  1. investigating Apr 24, 2026, 08:26 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment methods. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved Apr 24, 2026, 10:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2026

Chile, Ecuador and Peru Payouts Decrease in Conversion Rates

Detected by Pingoru
Apr 23, 2026, 01:56 AM UTC
Resolved
Apr 23, 2026, 02:34 PM UTC
Duration
12h 38m
Affected: Payouts
Timeline · 2 updates
  1. investigating Apr 23, 2026, 01:56 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to these countries. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in these countries. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Apr 23, 2026, 02:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Colombia PSE Decrease in Conversion Rates

Detected by Pingoru
Apr 16, 2026, 01:24 PM UTC
Resolved
Apr 16, 2026, 02:14 PM UTC
Duration
49m
Affected: Payins
Timeline · 4 updates
  1. investigating Apr 16, 2026, 01:24 PM UTC

    We want to inform you that our provider is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.

  2. monitoring Apr 16, 2026, 01:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 16, 2026, 01:40 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 16, 2026, 02:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 12, 2026

Colombia Payouts Decrease in Conversion Rates

Detected by Pingoru
Apr 12, 2026, 05:51 AM UTC
Resolved
Apr 13, 2026, 09:16 AM UTC
Duration
1d 3h
Affected: Payouts
Timeline · 3 updates
  1. investigating Apr 12, 2026, 05:51 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. investigating Apr 12, 2026, 05:51 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 13, 2026, 09:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 8, 2026

Mexico Payouts Decrease in Conversion Rates

Detected by Pingoru
Apr 08, 2026, 10:01 PM UTC
Resolved
Apr 09, 2026, 05:10 AM UTC
Duration
7h 9m
Affected: Payouts
Timeline · 2 updates
  1. investigating Apr 08, 2026, 10:01 PM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to Mexico. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Apr 09, 2026, 05:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 31, 2026

Payin processing - Critical Outage

Detected by Pingoru
Mar 31, 2026, 04:18 PM UTC
Resolved
Mar 31, 2026, 04:34 PM UTC
Duration
15m
Affected: Payins
Timeline · 4 updates
  1. investigating Mar 31, 2026, 04:18 PM UTC

    We are currently experiencing a critical outage impacting our payin processing. Our teams are working closely with partners to restore full functionality as a top priority. We will provide continuous updates and confirm once payins are fully restored and stable.

  2. monitoring Mar 31, 2026, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 31, 2026, 04:25 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 31, 2026, 04:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 30, 2026

Brazil - Boleto Rápido - Critical Outage

Detected by Pingoru
Mar 30, 2026, 07:45 PM UTC
Resolved
Mar 31, 2026, 04:35 PM UTC
Duration
20h 49m
Affected: Payins
Timeline · 4 updates
  1. investigating Mar 30, 2026, 07:45 PM UTC

    We are currently experiencing a critical outage impacting payin processing for this payment method. Our systems are operational, and our teams are working closely with partners to restore full functionality as a top priority. We will provide continuous updates and confirm once payins for this method are fully restored and stable.

  2. monitoring Mar 31, 2026, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 31, 2026, 03:55 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 31, 2026, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Colombia - Efecty - Decrease in Conversion Rates

Detected by Pingoru
Mar 25, 2026, 03:27 PM UTC
Resolved
Mar 26, 2026, 03:08 PM UTC
Duration
23h 40m
Affected: Payins
Timeline · 3 updates
  1. investigating Mar 25, 2026, 03:27 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. monitoring Mar 26, 2026, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Brazil - PIX - Decrease in Conversion Rates

Detected by Pingoru
Mar 24, 2026, 03:47 PM UTC
Resolved
Mar 24, 2026, 05:26 PM UTC
Duration
1h 38m
Affected: PayinsPayouts
Timeline · 2 updates
  1. investigating Mar 24, 2026, 03:47 PM UTC

    We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Mar 24, 2026, 05:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

Brazil - Pix - Decrease in Payin and Payout Conversion Rates

Detected by Pingoru
Mar 18, 2026, 07:48 PM UTC
Resolved
Mar 18, 2026, 08:43 PM UTC
Duration
54m
Affected: PayinsPayouts
Timeline · 3 updates
  1. investigating Mar 18, 2026, 07:48 PM UTC

    We would like to inform you that we have identified an incident with the Brazilian Central Bank system, that affect Pix both payin and payout. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. investigating Mar 18, 2026, 07:55 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 18, 2026, 08:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 17, 2026

Colombia Nequi Decrease in Conversion Rates

Detected by Pingoru
Mar 17, 2026, 09:06 AM UTC
Resolved
Mar 17, 2026, 03:05 PM UTC
Duration
5h 58m
Affected: Payins
Timeline · 3 updates
  1. investigating Mar 17, 2026, 09:06 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified Mar 17, 2026, 02:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 17, 2026, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Peru - Yape & Plin - Decrease in Conversion Rates

Detected by Pingoru
Mar 16, 2026, 03:27 PM UTC
Resolved
Mar 16, 2026, 06:06 PM UTC
Duration
2h 38m
Affected: Payins
Timeline · 3 updates
  1. investigating Mar 16, 2026, 03:27 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. monitoring Mar 16, 2026, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2026, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Chile - Webpay - Decrease in Conversion Rates

Detected by Pingoru
Mar 16, 2026, 03:14 PM UTC
Resolved
Mar 16, 2026, 06:45 PM UTC
Duration
3h 30m
Affected: Payins
Timeline · 3 updates
  1. investigating Mar 16, 2026, 03:14 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. monitoring Mar 16, 2026, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2026, 06:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 12, 2026

Argentina Payouts Decrease in Conversion Rates

Detected by Pingoru
Mar 12, 2026, 12:54 AM UTC
Resolved
Mar 12, 2026, 01:21 AM UTC
Duration
27m
Affected: Payouts
Timeline · 3 updates
  1. investigating Mar 12, 2026, 12:54 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to Argentina. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. investigating Mar 12, 2026, 01:21 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 12, 2026, 01:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026

Brazil - Pix - Decrease in Conversion Rates

Detected by Pingoru
Mar 10, 2026, 04:28 PM UTC
Resolved
Mar 10, 2026, 11:52 PM UTC
Duration
7h 23m
Affected: Payins
Timeline · 4 updates
  1. investigating Mar 10, 2026, 04:28 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified Mar 10, 2026, 04:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2026, 05:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2026, 11:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 7, 2026

Brazil Payouts Decrease in Conversion Rates

Detected by Pingoru
Mar 07, 2026, 12:51 AM UTC
Resolved
Mar 07, 2026, 02:30 AM UTC
Duration
1h 39m
Affected: Payouts
Timeline · 2 updates
  1. investigating Mar 07, 2026, 12:51 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Mar 07, 2026, 02:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

Chile Payment Methods Decrease in Conversion Rates

Detected by Pingoru
Mar 05, 2026, 08:50 AM UTC
Resolved
Mar 05, 2026, 04:12 PM UTC
Duration
7h 21m
Affected: Payins
Timeline · 2 updates
  1. investigating Mar 05, 2026, 08:50 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved Mar 05, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2026

Argentina - Payins incidence

Detected by Pingoru
Feb 13, 2026, 02:55 PM UTC
Resolved
Feb 13, 2026, 03:17 PM UTC
Duration
21m
Affected: Payins
Timeline · 2 updates
  1. investigating Feb 13, 2026, 02:55 PM UTC

    We are currently experiencing an issue impacting payin processing for payment methods in Argentina. We are working actively to restore full functionality We will provide continuous updates and confirm once payins for this country are fully restored and stable.

  2. resolved Feb 13, 2026, 03:17 PM UTC

    We would like to inform that this incidence is already solved and payins for Argentina are fully operational.

Read the full incident report →

Minor February 7, 2026

Brazil - PIX - Payins & Payouts - Decrease in Conversion Rates

Detected by Pingoru
Feb 07, 2026, 03:02 PM UTC
Resolved
Feb 07, 2026, 04:23 PM UTC
Duration
1h 20m
Affected: PayinsPayouts
Timeline · 4 updates
  1. investigating Feb 07, 2026, 03:02 PM UTC

    We would like to inform you that we have identified an incident with the Brazilian Central Bank system. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified Feb 07, 2026, 03:08 PM UTC

    We have detected an incident involving the Brazilian Central Bank system that is leading to sporadic problems with payment processing for multiple banks.

  3. monitoring Feb 07, 2026, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 07, 2026, 04:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 6, 2026

Kenya - Payouts Critical Outage

Detected by Pingoru
Feb 06, 2026, 06:26 PM UTC
Resolved
Feb 07, 2026, 09:52 AM UTC
Duration
15h 26m
Affected: Payouts
Timeline · 2 updates
  1. investigating Feb 06, 2026, 06:26 PM UTC

    We are observing a critical outage impacting payouts to this region. Preliminary investigation suggests the issue stems from an external banking-network dependencies beyond our infrastructure. Our internal systems remain stable, and we are actively engaging with our partners to expedite full recovery. Further updates will follow until payout processing returns to normal performance.

  2. resolved Feb 07, 2026, 09:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

Ecuador - Payouts Decrease in Conversion Rates

Detected by Pingoru
Feb 06, 2026, 01:44 PM UTC
Resolved
Feb 07, 2026, 09:53 AM UTC
Duration
20h 8m
Affected: Payouts
Timeline · 3 updates
  1. investigating Feb 06, 2026, 01:44 PM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. identified Feb 06, 2026, 08:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 07, 2026, 09:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

Brazil Payouts - Decrease in Convension Rates

Detected by Pingoru
Feb 03, 2026, 03:50 AM UTC
Resolved
Feb 04, 2026, 09:58 AM UTC
Duration
1d 6h
Affected: Payouts
Timeline · 4 updates
  1. investigating Feb 03, 2026, 03:50 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. identified Feb 04, 2026, 07:45 AM UTC

    We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions. Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels. Further updates will be shared as remediation progresses.

  3. monitoring Feb 04, 2026, 09:34 AM UTC

    We have implemented corrective actions in collaboration with our external partners, and conversion rates are showing signs of recovery. Our teams are currently monitoring system performance to ensure stability and confirm that normal conversion levels are fully restored. We will continue to observe the situation closely and will post a final update once the issue is confirmed resolved.

  4. resolved Feb 04, 2026, 09:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 24, 2026

Brazil Boleto Rápido Critical Outage

Detected by Pingoru
Jan 24, 2026, 12:56 PM UTC
Resolved
Jan 24, 2026, 03:50 PM UTC
Duration
2h 53m
Affected: Payins
Timeline · 3 updates
  1. investigating Jan 24, 2026, 12:56 PM UTC

    We are currently experiencing a critical outage impacting payin processing for this payment method. The disruption appears to originate from external network that is affecting transaction availability. Our systems are operational, and our teams are working closely with partners to restore full functionality as a top priority. We will provide continuous updates and confirm once payins for this method are fully restored and stable.

  2. identified Jan 24, 2026, 02:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 24, 2026, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 20, 2026

Argentina Mercado Pago Decrease in Conversion Rates

Detected by Pingoru
Jan 20, 2026, 09:35 AM UTC
Resolved
Jan 20, 2026, 11:19 AM UTC
Duration
1h 43m
Affected: Payins
Timeline · 2 updates
  1. investigating Jan 20, 2026, 09:35 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved Jan 20, 2026, 11:19 AM UTC

    This incident has been resolved.

Read the full incident report →