PayRetailers Outage History

PayRetailers is up right now

There were 27 PayRetailers outages since February 6, 2026 totaling 35h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payretailers.com

Critical February 6, 2026

Kenya - Payouts Critical Outage

Detected by Pingoru
Feb 06, 2026, 06:26 PM UTC
Resolved
Feb 07, 2026, 09:52 AM UTC
Duration
15h 26m
Affected: Payouts
Timeline · 2 updates
  1. investigating Feb 06, 2026, 06:26 PM UTC

    We are observing a critical outage impacting payouts to this region. Preliminary investigation suggests the issue stems from an external banking-network dependencies beyond our infrastructure. Our internal systems remain stable, and we are actively engaging with our partners to expedite full recovery. Further updates will follow until payout processing returns to normal performance.

  2. resolved Feb 07, 2026, 09:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

Ecuador - Payouts Decrease in Conversion Rates

Detected by Pingoru
Feb 06, 2026, 01:44 PM UTC
Resolved
Feb 07, 2026, 09:53 AM UTC
Duration
20h 8m
Affected: Payouts
Timeline · 3 updates
  1. investigating Feb 06, 2026, 01:44 PM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. identified Feb 06, 2026, 08:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 07, 2026, 09:53 AM UTC

    This incident has been resolved.

Read the full incident report →

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