PayRetailers Outage History
PayRetailers degraded · 1 active incident View live status →Pingoru has recorded 136 incidents for PayRetailers: 136 in the last 12 months and 44 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 109 of 720 (15%) |
| May 2026 | 29 | 313 of 744 (42%) |
| June 2026 | 10 | 106 of 720 (15%) |
| July 2026 | 12 | 123 of 744 (16%) |
| August 2026 | 9 | 143 of 744 (19%) |
| September 2026 | 12 | 117 of 720 (16%) |
| October 2026 | 22 | 68 of 591 (12%) |
Incidents, newest first
Minor August 11, 2026 Ecuador - Banco Guayaquil Payin Approval Rate Decrease 23h 40m Payin - Bank Transfer
Started Aug 11, 2026, 06:56 AM UTC· resolved Aug 12, 2026, 06:37 AM UTC
- investigating Aug 11, 2026, 06:56 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- identified Aug 11, 2026, 09:41 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 12, 2026, 06:37 AM UTC
This incident has been resolved.
Major August 4, 2026 South Africa - Bank Transfer Payin Approval Rate Decrease 3d 4h Payin - Bank Transfer
Started Aug 04, 2026, 04:48 PM UTC· resolved Aug 07, 2026, 09:18 PM UTC
- identified Aug 04, 2026, 04:48 PM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Critical July 29, 2026 Argentina - Payin Approval Rate Decrease 47m Payin - MercadoPago, Payin - MODO, Payin - Otros Bancos / Billeteras
Started Jul 29, 2026, 05:28 AM UTC· resolved Jul 29, 2026, 06:15 AM UTC
- investigating Jul 29, 2026, 05:28 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Jul 29, 2026, 06:15 AM UTC
This incident has been resolved.
Minor July 21, 2026 Mexico - OXXO Payin Approval Rate Decrease 5h 2m Payin - OXXO
Started Jul 21, 2026, 08:24 AM UTC· resolved Jul 21, 2026, 01:26 PM UTC
- investigating Jul 21, 2026, 08:24 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Jul 21, 2026, 01:26 PM UTC
This incident has been resolved.
Minor July 17, 2026 Colombia - Bre-b - Payin Approval Rate Decrease 56m Payin - Bre-B
Started Jul 17, 2026, 09:36 PM UTC· resolved Jul 17, 2026, 10:32 PM UTC
- investigating Jul 17, 2026, 09:36 PM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Jul 17, 2026, 10:32 PM UTC
This incident has been resolved.
Minor July 14, 2026 Argentina - Payin and Payout Approval Rate Decrease 1h 12m Payin - Alias / CVU, Payin - MercadoPago, Payin - MODO, Payin - Otros Bancos / Billeteras and 1 more
Started Jul 14, 2026, 08:02 AM UTC· resolved Jul 14, 2026, 09:14 AM UTC
- investigating Jul 14, 2026, 08:02 AM UTC
We are currently observing decreased approval rates for both payins and payouts services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- monitoring Jul 14, 2026, 08:23 AM UTC
The situation has been identified and is primarily related to processing delays within external networks involved in the transaction flow. Our teams are actively monitoring the situation and working closely with the relevant parties to minimize the impact and support a full return to normal processing times as soon as possible.
- resolved Jul 14, 2026, 09:14 AM UTC
This incident has been resolved.
Minor July 9, 2026 Mexico - Oxxo Payin Outage 3d 18h Payins
Started Jul 09, 2026, 03:48 PM UTC· resolved Jul 13, 2026, 10:03 AM UTC
- investigating Jul 09, 2026, 03:48 PM UTC
We are currently experiencing a critical outage affecting payins processed through the specified payment method. Our teams are actively investigating the issue and working to restore service as a priority. The situation is being closely monitored, and we will provide further updates as additional information becomes available.
- identified Jul 10, 2026, 07:29 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 13, 2026, 10:03 AM UTC
This incident has been resolved.
Minor July 9, 2026 Colombia - Efecty Payin Outage 1d 13h Payins
Started Jul 09, 2026, 03:19 PM UTC· resolved Jul 11, 2026, 04:59 AM UTC
- investigating Jul 09, 2026, 03:19 PM UTC
We are currently experiencing a critical outage affecting payins processed through the specified payment method. Our teams are actively investigating the issue and working to restore service as a priority. The situation is being closely monitored, and we will provide further updates as additional information becomes available.
- identified Jul 10, 2026, 07:29 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 11, 2026, 04:59 AM UTC
This incident has been resolved.
Minor July 1, 2026 Nigeria - Payout Critical Outage 11h 6m Payouts
Started Jul 01, 2026, 09:48 PM UTC· resolved Jul 02, 2026, 08:54 AM UTC
- investigating Jul 01, 2026, 09:48 PM UTC
We are currently experiencing a critical outage affecting payouts in Nigeria. Our teams are actively investigating the issue and working to restore service as a priority. The situation is being closely monitored, and we will provide further updates as additional information becomes available.
- resolved Jul 02, 2026, 08:54 AM UTC
This incident has been resolved.
Minor June 29, 2026 Caixa - Issues Affecting PIX Transactions 1h 27m Payins
Started Jun 29, 2026, 07:14 PM UTC· resolved Jun 29, 2026, 08:42 PM UTC
- monitoring Jun 29, 2026, 07:14 PM UTC
We are currently observing external issues affecting services associated with the specified bank. As a result, some transactions may experience delays, intermittent failures, or lower approval rates. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Jun 29, 2026, 08:42 PM UTC
This incident has been resolved.
Notice June 28, 2026 Brazil - Payin and Payout Approval Rate Decrease 17m Payins, Payouts
Started Jun 28, 2026, 03:18 AM UTC· resolved Jun 28, 2026, 03:36 AM UTC
- investigating Jun 28, 2026, 03:18 AM UTC
We are currently observing a decreased payin and payout approval rate affecting transactions processed through Brazil. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Jun 28, 2026, 03:36 AM UTC
This incident has been resolved.
Minor June 26, 2026 Colombia Payin Approval Rate Decrease 2h 20m Payins
Started Jun 26, 2026, 12:48 AM UTC· resolved Jun 26, 2026, 03:08 AM UTC
- investigating Jun 26, 2026, 12:48 AM UTC
We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Jun 26, 2026, 03:08 AM UTC
This incident has been resolved.
Notice June 25, 2026 Argentina - Mercado Pago & Modo Payin Approval Rate Decrease 1h 41m Payins
Started Jun 25, 2026, 06:38 AM UTC· resolved Jun 25, 2026, 08:19 AM UTC
- investigating Jun 25, 2026, 06:38 AM UTC
We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment methods. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- identified Jun 25, 2026, 07:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 25, 2026, 07:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 08:19 AM UTC
This incident has been resolved.
Notice June 23, 2026 Ecuador - Pichincha Mi Vecino, Banco Pichincha and Mutualista Pichincha Payin Approval Rate Decrease 1d 2h Payins
Started Jun 23, 2026, 10:36 AM UTC· resolved Jun 24, 2026, 12:57 PM UTC
- investigating Jun 23, 2026, 10:36 AM UTC
We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment methods. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Minor June 19, 2026 Africa - Payin Approval Rate Decrease 3h 40m Payins
Started Jun 19, 2026, 05:31 PM UTC· resolved Jun 19, 2026, 09:11 PM UTC
- investigating Jun 19, 2026, 05:31 PM UTC
We are currently observing a decreased payin approval rate affecting transactions processed through Africa payment methods. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Jun 19, 2026, 09:11 PM UTC
This incident has been resolved.
Minor June 14, 2026 Cololmbia Payin Approval Rate Decrease 32m Payins
Started Jun 14, 2026, 05:35 AM UTC· resolved Jun 14, 2026, 06:08 AM UTC
- investigating Jun 14, 2026, 05:35 AM UTC
We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Minor June 11, 2026 Chile - Payout Approval Rate Decrease 3h 38m Payouts
Started Jun 11, 2026, 01:25 AM UTC· resolved Jun 11, 2026, 05:04 AM UTC
- investigating Jun 11, 2026, 01:25 AM UTC
We are currently observing a decreased payout approval rate affecting transactions processed in Chile. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Jun 11, 2026, 05:04 AM UTC
This incident has been resolved.
Minor June 10, 2026 Banco do Brasil - Issues Affecting PIX Transactions 5h 53m Payins
Started Jun 10, 2026, 02:32 PM UTC· resolved Jun 10, 2026, 08:26 PM UTC
- monitoring Jun 10, 2026, 02:32 PM UTC
We are currently observing external issues affecting services associated with the specified bank. As a result, some transactions may experience delays, intermittent failures, or lower approval rates. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Jun 10, 2026, 08:26 PM UTC
This incident has been resolved.
Notice May 30, 2026 México Payout Approval Rates Decrease 1h 47m Payouts
Started May 30, 2026, 12:03 AM UTC· resolved May 30, 2026, 01:50 AM UTC
- investigating May 30, 2026, 12:03 AM UTC
We are currently observing decreased approval rates affecting payouts processed in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved May 30, 2026, 01:50 AM UTC
This incident has been resolved.
Minor May 29, 2026 Chile - Payout Approval Rates Decrease 1h 41m Payouts
Started May 29, 2026, 06:13 PM UTC· resolved May 29, 2026, 07:54 PM UTC
- investigating May 29, 2026, 06:13 PM UTC
We are currently observing decreased approval rates affecting payouts processed in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved May 29, 2026, 07:54 PM UTC
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.
Major May 29, 2026 Nigeria - Decreased Deposit Approval Rates for Opay 4d 17h Payins
Started May 29, 2026, 05:50 PM UTC· resolved Jun 03, 2026, 11:28 AM UTC
- investigating May 29, 2026, 05:50 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- monitoring Jun 02, 2026, 11:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 11:28 AM UTC
This incident has been resolved.
Minor May 28, 2026 Chile Payouts Decrease in Conversion Rates 4h 19m Payouts
Started May 28, 2026, 03:51 PM UTC· resolved May 28, 2026, 08:11 PM UTC
- investigating May 28, 2026, 03:51 PM UTC
We are currently observing a lower-than-normal conversion rate for payouts to Chile. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in Chile. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- resolved May 28, 2026, 08:11 PM UTC
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.
Critical May 27, 2026 South Africa - Critical Outage Affecting Bank Transfer Payins 2d Payins
Started May 27, 2026, 05:55 PM UTC· resolved May 29, 2026, 06:12 PM UTC
- investigating May 27, 2026, 05:55 PM UTC
We are currently experiencing a critical outage affecting payins processed through the specified payment method. Our teams are actively investigating and working to restore service as a priority. Further updates will be provided as soon as new information is available, including a final resolution notice once service is fully restored. PayRetailers platform remains operational. Monitoring of external networks and processing channels is ongoing to support recovery.
- investigating May 27, 2026, 06:12 PM UTC
We are continuing to investigate this issue.
- monitoring May 29, 2026, 04:25 PM UTC
Mitigation measures have been implemented in coordination with our partners, and transaction processing is gradually recovering. We are closely monitoring the situation to ensure full stability across all payment operations before marking the incident as resolved.
- resolved May 29, 2026, 06:12 PM UTC
The outage has been fully resolved, and all affected services have returned to normal operation. Our teams, together with external partners, have verified consistent transaction stability and full restoration of payment performance. We appreciate your patience and understanding throughout the incident.
Minor May 27, 2026 Nubank Issues Affecting PIX Payouts 3h 8m Payouts
Started May 27, 2026, 03:02 PM UTC· resolved May 27, 2026, 06:11 PM UTC
- monitoring May 27, 2026, 03:02 PM UTC
We are currently observing external issues affecting services associated with the specified bank. As a result, some payouts may experience delays, intermittent failures, or reduced approval rates. PayRetailers systems remain fully operational, and our teams are actively monitoring the situation and will provide further updates as they become available.
- monitoring May 27, 2026, 06:06 PM UTC
We are continuing to monitor for any further issues.
- resolved May 27, 2026, 06:11 PM UTC
This incident has been resolved.
Minor May 25, 2026 Colombia - Decreased Deposit Approval Rates for PSE 1h 13m Payins
Started May 25, 2026, 10:33 PM UTC· resolved May 25, 2026, 11:46 PM UTC
- investigating May 25, 2026, 10:33 PM UTC
We are currently observing decreased approval rates affecting deposits processed through PSE. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved May 25, 2026, 11:46 PM UTC
This incident has been resolved.