Is PayRetailers down?

Last checked 1m ago
Current status
PayRetailers has degraded performance

Active incident: Chile Decrease in Conversion Rates

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Official status page: https://status.payretailers.com · Polled every 5 minutes · 4 components tracked

Real-time PayRetailers status, recent outages, and incident history — pulled directly from PayRetailers's official status page at https://status.payretailers.com every 5 minutes. Pingoru tracks 4 PayRetailers services and has captured 45 incidents in the last 90 days (91.25% uptime). Get email, Slack, Discord, or webhook alerts the moment PayRetailers reports a new incident — free for 5 monitors, no credit card.

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PayRetailers uptime 91.25% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. Chile Decrease in Conversion Rates
    Ongoing ● 4h 1m
    Started Apr 29, 2026, 02:22 PM UTC
    Payins
    1 update · show timeline
    • investigating · Apr 29, 2026, 02:22 PM UTC

      We have detected a decline in conversion rates for deposits for the following payment methods: - Banco de Chile - Banco Estado - Banco Falabella - Banco Santander - BCI - Khipu Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

    Latest: We have detected a decline in conversion rates for deposits for the following payment methods: - Banco de Chile - Banco Estado - Banco Falabella - Banco Santander - BCI - Khipu Our…

  2. Ecuador Payouts Decrease in Conversion Rates
    Resolved 6h 32m
    Started Apr 28, 2026, 08:11 AM UTC · Resolved Apr 28, 2026, 02:44 PM UTC
    Payouts
    2 updates · show timeline
    • identified · Apr 28, 2026, 08:11 AM UTC

      We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

    • resolved · Apr 28, 2026, 02:44 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Payouts Peru Decrease in Conversion Rates
    Resolved 10h 57m
    Started Apr 27, 2026, 10:01 PM UTC · Resolved Apr 28, 2026, 08:58 AM UTC
    Payouts
    2 updates · show timeline
    • investigating · Apr 27, 2026, 10:01 PM UTC

      We are currently investigating this issue.

    • resolved · Apr 28, 2026, 08:58 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Colombia - PSE and Nequi Decrease in Conversion Rates
    Resolved 1h 36m
    Started Apr 24, 2026, 08:26 AM UTC · Resolved Apr 24, 2026, 10:02 AM UTC
    Payins
    2 updates · show timeline
    • investigating · Apr 24, 2026, 08:26 AM UTC

      We have detected a decline in conversion rates for deposits via the specified payment methods. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

    • resolved · Apr 24, 2026, 10:02 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Brazil - Caixa - Homebanking issues
    Resolved 3h 46m
    Started Apr 23, 2026, 09:08 PM UTC · Resolved Apr 24, 2026, 12:54 AM UTC
    PayinsPayouts
    2 updates · show timeline
    • monitoring · Apr 23, 2026, 09:08 PM UTC

      We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting PIX transactions. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.

    • resolved · Apr 24, 2026, 12:54 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full PayRetailers outage history

28 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 13 incidents
  • Chile Decrease in Conversion Rates Ongoing
    Started Apr 29, 2026, 02:22 PM UTC · ● 4h 1m
  • Ecuador Payouts Decrease in Conversion Rates Resolved
    Started Apr 28, 2026, 08:11 AM UTC · Resolved Apr 28, 2026, 02:44 PM UTC · 6h 32m
  • Payouts Peru Decrease in Conversion Rates Resolved
    Started Apr 27, 2026, 10:01 PM UTC · Resolved Apr 28, 2026, 08:58 AM UTC · 10h 57m
  • Colombia - PSE and Nequi Decrease in Conversion Rates Resolved
    Started Apr 24, 2026, 08:26 AM UTC · Resolved Apr 24, 2026, 10:02 AM UTC · 1h 36m
  • Brazil - Caixa - Homebanking issues Resolved
    Started Apr 23, 2026, 09:08 PM UTC · Resolved Apr 24, 2026, 12:54 AM UTC · 3h 46m
  • Chile, Ecuador and Peru Payouts Decrease in Conversion Rates Resolved
    Started Apr 23, 2026, 01:56 AM UTC · Resolved Apr 23, 2026, 02:34 PM UTC · 12h 38m
  • Colombia PSE Decrease in Conversion Rates Resolved
    Started Apr 16, 2026, 01:24 PM UTC · Resolved Apr 16, 2026, 02:14 PM UTC · 49m
  • Colombia Payouts Decrease in Conversion Rates Resolved
    Started Apr 12, 2026, 05:51 AM UTC · Resolved Apr 13, 2026, 09:16 AM UTC · 1d 3h

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Track PayRetailers uptime & incident history

See 90 days of PayRetailers uptime at a glance, with every past incident linked to its component and update timeline. Export the history as CSV or JSON for SLA reports, postmortems, or vendor evaluations — data your team actually needs, not marketing numbers.

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Frequently asked questions

What is PayRetailers's uptime?
Over the last 90 days, PayRetailers reported 91.25% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.payretailers.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see PayRetailers's uptime history rolling forward in real time.
Has PayRetailers had outages in 2026?
Yes — PayRetailers has had 44 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last PayRetailers outage?
The most recent PayRetailers incident was "Peru Scheduled Maintenance Notice - Payouts", which started on April 29, 2026 and was resolved on April 29, 2026. Pingoru captured this directly from https://status.payretailers.com. See the full incident card above for affected components and the update timeline.
How often does PayRetailers have outages?
Based on the last 90 days, PayRetailers averages 14.7 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is PayRetailers's status page?
PayRetailers's official status page is https://status.payretailers.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is PayRetailers down right now?
PayRetailers has degraded performance. Pingoru checks the official status page every 5 minutes and flips this headline the moment PayRetailers reports a change. Current status is based on 4 tracked services.
How does Pingoru know if PayRetailers is down?
We read https://status.payretailers.com directly, using PayRetailers's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when PayRetailers has an outage?
Create a free Pingoru account and add PayRetailers as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
PayRetailers's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real PayRetailers incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real PayRetailers issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official PayRetailers status?
We use PayRetailers's own status page at https://status.payretailers.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Degraded" mean?
PayRetailers is reporting degraded performance — services are up but slower than usual, or a subset of requests is failing.

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