Resolved after 4 hours 11 minutes, affecting Payins, on May 19, 2026.
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.
Affected components
Update timeline
- investigating May 19, 2026, 03:28 AM UTC
We have detected a decline in conversion rates for deposits via PIX. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- monitoring May 19, 2026, 05:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 07:39 AM UTC
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.
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