PayRetailers incident

Nigeria - Opay, Palmpay & Bank transfer Decrease in Conversion Rates

Notice Resolved View vendor source →

PayRetailers experienced a notice incident on May 10, 2026 affecting Payins, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 04:29 AM UTC
Resolved
May 10, 2026, 06:01 AM UTC
Duration
1h 32m
Detected by Pingoru
May 10, 2026, 04:29 AM UTC

Affected components

Payins

Update timeline

  1. investigating May 10, 2026, 04:29 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 10, 2026, 06:01 AM UTC

    This incident has been resolved.