PayRetailers incident

Colombia - Efecty - Decrease in Conversion Rates

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on March 25, 2026 affecting Payins, lasting 23h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 03:27 PM UTC
Resolved
Mar 26, 2026, 03:08 PM UTC
Duration
23h 40m
Detected by Pingoru
Mar 25, 2026, 03:27 PM UTC

Affected components

Payins

Update timeline

  1. investigating Mar 25, 2026, 03:27 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. monitoring Mar 26, 2026, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 03:08 PM UTC

    This incident has been resolved.