PayRetailers incident
Chile, Ecuador and Peru Payouts Decrease in Conversion Rates
Resolved after 12 hours 38 minutes, affecting Payouts, on April 23, 2026.
We are currently observing a lower-than-normal conversion rate for payouts to these countries. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in these countries. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
Affected components
Update timeline
- investigating Apr 23, 2026, 01:56 AM UTC
We are currently observing a lower-than-normal conversion rate for payouts to these countries. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in these countries. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- resolved Apr 23, 2026, 02:34 PM UTC
This incident has been resolved.
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