PayRetailers incident

Chile, Ecuador and Peru Payouts Decrease in Conversion Rates

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on April 23, 2026 affecting Payouts, lasting 12h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 01:56 AM UTC
Resolved
Apr 23, 2026, 02:34 PM UTC
Duration
12h 38m
Detected by Pingoru
Apr 23, 2026, 01:56 AM UTC

Affected components

Payouts

Update timeline

  1. investigating Apr 23, 2026, 01:56 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to these countries. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in these countries. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Apr 23, 2026, 02:34 PM UTC

    This incident has been resolved.