PayRetailers incident

Brazil - PIX - Decrease in Conversion Rates

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on March 24, 2026 affecting Payins and Payouts, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 03:47 PM UTC
Resolved
Mar 24, 2026, 05:26 PM UTC
Duration
1h 38m
Detected by Pingoru
Mar 24, 2026, 03:47 PM UTC

Affected components

PayinsPayouts

Update timeline

  1. investigating Mar 24, 2026, 03:47 PM UTC

    We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Mar 24, 2026, 05:26 PM UTC

    This incident has been resolved.