PayRetailers incident

Brazil - PIX - Decrease in Conversion Rates

Resolved after 1 hour 38 minutes, affecting Payins and Payouts, on March 24, 2026.

investigating Mar 24, 2026, 03:47 PM UTC

We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

Started
Mar 24, 2026, 03:47 PM UTC
Resolved
Mar 24, 2026, 05:26 PM UTC
Duration
1h 38m
Detected by Pingoru
Mar 24, 2026, 03:47 PM UTC

Affected components

PayinsPayouts

Update timeline

  1. investigating Mar 24, 2026, 03:47 PM UTC

    We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Mar 24, 2026, 05:26 PM UTC

    This incident has been resolved.

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