PayRetailers incident

Ecuador Payouts Decrease in Conversion Rates

Notice Resolved View vendor source →

PayRetailers experienced a notice incident on April 28, 2026 affecting Payouts, lasting 6h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 08:11 AM UTC
Resolved
Apr 28, 2026, 02:44 PM UTC
Duration
6h 32m
Detected by Pingoru
Apr 28, 2026, 08:11 AM UTC

Affected components

Payouts

Update timeline

  1. identified Apr 28, 2026, 08:11 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Apr 28, 2026, 02:44 PM UTC

    This incident has been resolved.