PayRetailers incident
Nigeria Bank Transfer and Opay Decrease in Conversion Rates
Resolved after 22 hours 56 minutes, affecting Payins, on May 13, 2026.
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Affected components
Update timeline
- identified May 13, 2026, 02:53 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved May 14, 2026, 01:50 PM UTC
This incident has been resolved.
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