Resolved after 46 minutes, affecting Payins and Payouts, on May 10, 2026.
We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
Affected components
Update timeline
- investigating May 10, 2026, 05:22 AM UTC
We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- resolved May 10, 2026, 06:08 AM UTC
This incident has been resolved.
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