Resolved after 10 hours 32 minutes, affecting Payins, on May 12, 2026.
We have detected a decline in conversion rates for deposits in Africa. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Affected components
Update timeline
- investigating May 12, 2026, 07:23 PM UTC
We have detected a decline in conversion rates for deposits in Africa. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved May 13, 2026, 05:55 AM UTC
This incident has been resolved.
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