PayRetailers incident

Mexico Payouts Decrease in Conversion Rates

Notice Resolved View vendor source →

PayRetailers experienced a notice incident on April 8, 2026 affecting Payouts, lasting 7h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 10:01 PM UTC
Resolved
Apr 09, 2026, 05:10 AM UTC
Duration
7h 9m
Detected by Pingoru
Apr 08, 2026, 10:01 PM UTC

Affected components

Payouts

Update timeline

  1. investigating Apr 08, 2026, 10:01 PM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to Mexico. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Apr 09, 2026, 05:10 AM UTC

    This incident has been resolved.