PayRetailers incident

Colombia - PSE and Nequi Decrease in Conversion Rates

Notice Resolved View vendor source →

PayRetailers experienced a notice incident on April 24, 2026 affecting Payins, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 08:26 AM UTC
Resolved
Apr 24, 2026, 10:02 AM UTC
Duration
1h 36m
Detected by Pingoru
Apr 24, 2026, 08:26 AM UTC

Affected components

Payins

Update timeline

  1. investigating Apr 24, 2026, 08:26 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment methods. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved Apr 24, 2026, 10:02 AM UTC

    This incident has been resolved.