PayRetailers incident
Colombia - PSE and Nequi Decrease in Conversion Rates
Resolved after 1 hour 36 minutes, affecting Payins, on April 24, 2026.
We have detected a decline in conversion rates for deposits via the specified payment methods. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Affected components
Update timeline
- investigating Apr 24, 2026, 08:26 AM UTC
We have detected a decline in conversion rates for deposits via the specified payment methods. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- resolved Apr 24, 2026, 10:02 AM UTC
This incident has been resolved.
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