PayRetailers incident

Brazil - Boleto Rápido - Critical Outage

Resolved after 20 hours 49 minutes, affecting Payins, on March 30, 2026.

monitoring Mar 31, 2026, 03:55 PM UTC

We are continuing to monitor for any further issues.

Started
Mar 30, 2026, 07:45 PM UTC
Resolved
Mar 31, 2026, 04:35 PM UTC
Duration
20h 49m
Detected by Pingoru
Mar 30, 2026, 07:45 PM UTC

Affected components

Payins

Update timeline

  1. investigating Mar 30, 2026, 07:45 PM UTC

    We are currently experiencing a critical outage impacting payin processing for this payment method. Our systems are operational, and our teams are working closely with partners to restore full functionality as a top priority. We will provide continuous updates and confirm once payins for this method are fully restored and stable.

  2. monitoring Mar 31, 2026, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 31, 2026, 03:55 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 31, 2026, 04:35 PM UTC

    This incident has been resolved.

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