PayRetailers incident

Colombia - PSE - Decrease in Conversion Rates

Major Resolved View vendor source →

PayRetailers experienced a major incident on May 16, 2026 affecting Payins, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 12:44 PM UTC
Resolved
May 16, 2026, 03:04 PM UTC
Duration
2h 19m
Detected by Pingoru
May 16, 2026, 12:44 PM UTC

Affected components

Payins

Update timeline

  1. investigating May 16, 2026, 12:44 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. investigating May 16, 2026, 02:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 16, 2026, 02:43 PM UTC

    We are continuing to investigate this issue.

  4. resolved May 16, 2026, 03:04 PM UTC

    This incident has been resolved.