Resolved after 2 hours 19 minutes, affecting Payins, on May 16, 2026.
We are continuing to investigate this issue.
Affected components
Payins
Update timeline
- investigating May 16, 2026, 12:44 PM UTC
We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
- investigating May 16, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- investigating May 16, 2026, 02:43 PM UTC
We are continuing to investigate this issue.
- resolved May 16, 2026, 03:04 PM UTC
This incident has been resolved.
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