PagerDuty Outage History

PagerDuty is up right now

PagerDuty had 33 outages in the last 2 years totaling 7h 23m of downtime — averaging 1.4 incidents per month.

There were 33 PagerDuty outages since November 4, 2025 totaling 7h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pagerduty.com

Minor December 3, 2025

Notification Failures

Detected by Pingoru
Dec 03, 2025, 09:39 PM UTC
Resolved
Dec 04, 2025, 12:13 AM UTC
Duration
2h 34m
Affected: Web Application (US) (Web Application (US))Web Application (EU) (Web Application (EU))Live Call Routing (US) (Live Call Routing (US))Live Call Routing (EU) (Live Call Routing (EU))REST API (US) (REST API (US))REST API (EU) (REST API (EU))
Timeline · 8 updates
  1. investigating Dec 03, 2025, 09:39 PM UTC

    We are investigating an incident where all PagerDuty customers in The EU Service Region are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.

  2. investigating Dec 03, 2025, 09:47 PM UTC

    We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.

  3. investigating Dec 03, 2025, 10:05 PM UTC

    We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.

  4. investigating Dec 03, 2025, 10:27 PM UTC

    We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.

  5. investigating Dec 03, 2025, 10:57 PM UTC

    We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. Some customers may also see 500 errors when attempting to access user profile or update user...

  6. investigating Dec 03, 2025, 11:27 PM UTC

    We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. Some customers may also see 500 errors when attempting to access user profile or user contact...

  7. investigating Dec 03, 2025, 11:56 PM UTC

    We have applied a fix and are seeing recovery of Notification Delivery for all customers. We are also seeing recovery with regards to Live Call Routing and user profile and user contact methods access. We will provide further updates within 20 minutes.

  8. resolved Dec 04, 2025, 12:13 AM UTC

    We have resolved an incident where all PagerDuty customers experienced issues with Notification Delivery and some customers experienced issues with Live Call Routing and user profile and user contact methods access. Users may have received delayed notifications. The incident is now...

Read the full incident report →

Minor November 23, 2025

Investigating Issue with Jeli

Detected by Pingoru
Nov 23, 2025, 10:02 PM UTC
Resolved
Nov 23, 2025, 11:19 PM UTC
Duration
1h 17m
Affected: Jeli (Jeli)
Timeline · 5 updates
  1. identified Nov 23, 2025, 10:02 PM UTC

    We are investigating a potential issue within Jeli. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.

  2. investigating Nov 23, 2025, 10:17 PM UTC

    We are investigating an incident where some Jeli customers in the US service region are experiencing issues with the Jeli product. Impacted customers may see issues when running /jeli Slack commands. All other PagerDuty functionality is working as expected. We will provide further updates within...

  3. investigating Nov 23, 2025, 10:38 PM UTC

    We are continuing to investigate an incident where some Jeli customers are experiencing issues with Jeli Slack commands. All other PagerDuty functionality is working as expected. We will provide further updates within 20 minutes.

  4. investigating Nov 23, 2025, 10:58 PM UTC

    We are continuing to investigate an incident where some Jeli customers are experiencing issues with Jeli Slack commands. All other PagerDuty functionality is working as expected. We will provide further updates within 20 minutes.

  5. resolved Nov 23, 2025, 11:19 PM UTC

    We have resolved an incident where Jeli customers in the US service region experienced issues with Jeli slack commands. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to [email protected] if you have any concerns.

Read the full incident report →

Minor November 18, 2025

Errors with incident-related API endpoints and Incident Details Page

Detected by Pingoru
Nov 18, 2025, 05:01 PM UTC
Resolved
Nov 18, 2025, 05:01 PM UTC
Duration
—
Affected: Web Application (US) (Web Application (US))REST API (US) (REST API (US))
Timeline · 1 update
  1. resolved Nov 18, 2025, 05:01 PM UTC

    We have identified and resolved an incident where some PagerDuty customers in the US service region received errors with incident-related API endpoints and on their Incident Details Page between 17:01 UTC and 17:27 UTC. The incident is now resolved, and there is no ongoing impact to customers....

Read the full incident report →

Minor November 18, 2025

Microsoft Teams - Incident Notifications delivery issues

Detected by Pingoru
Nov 18, 2025, 03:41 PM UTC
Resolved
Nov 18, 2025, 03:41 PM UTC
Duration
—
Affected: Microsoft Teams (US) (Microsoft Teams (US))Microsoft Teams (EU) (Microsoft Teams (EU))
Timeline · 1 update
  1. resolved Nov 18, 2025, 03:41 PM UTC

    We have identified and resolved an incident where some PagerDuty customers in the US service region experienced issues with Microsoft Teams incident notifications not being delivered between 14:15 - 15:17 (UTC) The majority of messages will retry automatically, however a small subset of...

Read the full incident report →

Minor November 12, 2025

Delays in Webhook processing

Detected by Pingoru
Nov 12, 2025, 10:14 AM UTC
Resolved
Nov 12, 2025, 11:01 AM UTC
Duration
47m
Affected: Webhooks (US) (Webhooks (US))
Timeline · 3 updates
  1. investigating Nov 12, 2025, 10:14 AM UTC

    We are investigating an incident where Some PagerDuty customers in The US Service Region are experiencing issues with webhooks. Impacted customers may see delays webhooks in being processed. We will provide further updates within 20 minutes.

  2. investigating Nov 12, 2025, 10:35 AM UTC

    We are continuing to investigate an incident where Some PagerDuty customers in The US Service Region are experiencing issues with webhooks. We will provide further updates within 20 minutes.

  3. resolved Nov 12, 2025, 11:01 AM UTC

    We have resolved an incident where PagerDuty customers in the US service region experienced issues with delayed Webhooks. The incident is now resolved and all new Webhook deliveries are being processed, while older Webhook processing is ongoing. Please reach out to <a href="mailto:support@...

Read the full incident report →

Minor November 11, 2025

Delay in Webhooks

Detected by Pingoru
Nov 11, 2025, 02:05 PM UTC
Resolved
Nov 11, 2025, 02:38 PM UTC
Duration
33m
Affected: Webhooks (US) (Webhooks (US))
Timeline · 3 updates
  1. identified Nov 11, 2025, 02:05 PM UTC

    We are investigating a potential issue with our Slack integration experiencing delays. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.

  2. investigating Nov 11, 2025, 02:26 PM UTC

    We are continuing to monitor improvement in an incident relating to delayed Webhooks in the US service region. We have mitigated the issue, and we expect systems to continue to improve. Customers may see a delay in older Webhook processing including Slack and Teams chat updates as...

  3. resolved Nov 11, 2025, 02:38 PM UTC

    We have resolved an incident where PagerDuty customers in the US service region experienced issues with delayed Webhooks. The incident is now resolved and all new Webhook deliveries are being processed, older Webhook processing is ongoing including Slack and Microsoft Teams chat...

Read the full incident report →

Minor November 7, 2025

Viewing Past Incident Details

Detected by Pingoru
Nov 07, 2025, 03:13 PM UTC
Resolved
Nov 07, 2025, 03:37 PM UTC
Duration
24m
Affected: Services (US) (Services (US))
Timeline · 2 updates
  1. investigating Nov 07, 2025, 03:13 PM UTC

    We are investigating an incident where some PagerDuty customers in the US may have experienced issues with viewing Past Incidents Details. This issue is believed to be resolved, and we are continuing to monitor the situation. We will provide further updates within 20 minutes.

  2. resolved Nov 07, 2025, 03:37 PM UTC

    We have resolved an incident where PagerDuty customers in the US service region experienced issues with viewing Past Incident Details, and delays in seeing Slack notifications for Incidents. The incident is now resolved, and there is no ongoing impact to customers when viewing...

Read the full incident report →

Minor November 4, 2025

Issue actioning incidents in bulk through the Incidents page

Detected by Pingoru
Nov 04, 2025, 01:21 PM UTC
Resolved
Nov 04, 2025, 03:08 PM UTC
Duration
1h 47m
Affected: Web Application (US) (Web Application (US))Web Application (EU) (Web Application (EU))
Timeline · 7 updates
  1. identified Nov 04, 2025, 01:21 PM UTC

    We are investigating a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.

  2. investigating Nov 04, 2025, 01:38 PM UTC

    We are investigating an incident where PagerDuty customers in All Service Regions may be unable to perform actions on multiple incidents through the Incidents page in the PagerDuty Web UI. Impacted customers may not be able to Acknowledge, Merge, Re-assign, Resolve or Snooze incidents while...

  3. investigating Nov 04, 2025, 01:57 PM UTC

    We are continuing to investigate an incident where PagerDuty customers in All Service Regions may be unable to perform actions on multiple incidents through the Incidents page in the PagerDuty Web UI. Impacted customers may not be able to Acknowledge, Merge, Re-assign, Resolve or Snooze incidents...

  4. investigating Nov 04, 2025, 02:14 PM UTC

    We are continuing to investigate an incident where PagerDuty customers in All Service Regions may be unable to perform actions on multiple incidents through the Incidents page in the PagerDuty Web UI. Impacted customers may not be able to Acknowledge, Merge, Re-assign, Resolve or Snooze incidents...

  5. investigating Nov 04, 2025, 02:32 PM UTC

    We are continuing to investigate an incident where PagerDuty customers in All Service Regions may be unable to perform actions on multiple incidents through the Incidents page in the PagerDuty Web UI. Impacted customers may not be able to Acknowledge, Merge, Re-assign, Resolve or Snooze incidents...

  6. investigating Nov 04, 2025, 02:48 PM UTC

    We are monitoring an improvement to an incident where PagerDuty customers in All Service Regions were unable to perform actions on multiple incidents through the Incidents page in the PagerDuty Web UI. We are deploying a fix, and expect systems to continue to improve. We will provide an update...

  7. resolved Nov 04, 2025, 03:08 PM UTC

    We have resolved an incident where PagerDuty customers in All Service Regions were unable to perform actions on multiple incidents through the Incidents page in the PagerDuty Web UI. There is no ongoing impact to customers. Please reach out to [email protected] if you have any concerns. <...

Read the full incident report →