Issues with schedule change notifications

Update timeline

1. identified Feb 27, 2026, 09:19 AM UTC

   We are investigating a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.

2. investigating Feb 27, 2026, 09:49 AM UTC

   We are investigating an incident where some PagerDuty customers across all service regions are experiencing issues receiving notifications about schedule changes. Impacted customers may not receive notifications when they are mentioned in a schedule change. We will provide further updates within...

3. investigating Feb 27, 2026, 10:08 AM UTC

   We are continuing to investigate an incident where some PagerDuty customers across all service regions are experiencing issues receiving notifications about schedule changes. Impacted customers may not receive notifications when they are mentioned in a schedule change. We will provide further...

4. resolved Feb 27, 2026, 10:36 AM UTC

   We have identified and resolved an incident where some PagerDuty customers across all service regions experienced issues receiving notifications about schedule changes between 08:38am UTC and 10:25am UTC. Our events and notification pipelines were not impacted. The incident is now resolved, and...