Delay in Email Event Processing

Update timeline

1. identified Feb 15, 2026, 10:39 AM UTC

   We are investigating a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.

2. investigating Feb 15, 2026, 10:40 AM UTC

   We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...

3. investigating Feb 15, 2026, 10:59 AM UTC

   We are continuing to investigate an incident where a small number of PagerDuty customers in The US Service Region are experiencing issues with lagging processing of email events on Event Orchestrations and Services. Impacted customers may see a delay or absence of email events triggering...

4. investigating Feb 15, 2026, 11:19 AM UTC

   We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...

5. investigating Feb 15, 2026, 11:39 AM UTC

   We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...

6. investigating Feb 15, 2026, 11:58 AM UTC

   We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...

7. investigating Feb 15, 2026, 12:17 PM UTC

   We are monitoring improvement in an incident with email event processing on Event Orchestrations and Services for a small number of customers in The US Service Region. We have deployed a fix, and we expect systems to continue to improve.

8. resolved Feb 15, 2026, 12:18 PM UTC

   We have resolved an incident where a small number of PagerDuty customers in The US service region experienced issues with a delay in email event processing. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to ...