PagerDuty experienced a minor incident on February 15, 2026 affecting Email (US) (Email (US)) and Incoming Email (US) (Incoming Email (US)), lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 15, 2026, 10:39 AM UTC
We are investigating a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.
- investigating Feb 15, 2026, 10:40 AM UTC
We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...
- investigating Feb 15, 2026, 10:59 AM UTC
We are continuing to investigate an incident where a small number of PagerDuty customers in The US Service Region are experiencing issues with lagging processing of email events on Event Orchestrations and Services. Impacted customers may see a delay or absence of email events triggering...
- investigating Feb 15, 2026, 11:19 AM UTC
We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...
- investigating Feb 15, 2026, 11:39 AM UTC
We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...
- investigating Feb 15, 2026, 11:58 AM UTC
We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...
- investigating Feb 15, 2026, 12:17 PM UTC
We are monitoring improvement in an incident with email event processing on Event Orchestrations and Services for a small number of customers in The US Service Region. We have deployed a fix, and we expect systems to continue to improve.
- resolved Feb 15, 2026, 12:18 PM UTC
We have resolved an incident where a small number of PagerDuty customers in The US service region experienced issues with a delay in email event processing. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to ...