PagerDuty incident

Delay in Email Event Processing

Minor Resolved View vendor source →
Started
Feb 15, 2026, 10:39 AM UTC
Resolved
Feb 15, 2026, 12:18 PM UTC
Duration
1h 38m
Detected by Pingoru
Feb 15, 2026, 10:39 AM UTC

Affected components

Email (US) (Email (US))Incoming Email (US) (Incoming Email (US))

Update timeline

  1. identified Feb 15, 2026, 10:39 AM UTC

    We are investigating a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.

  2. investigating Feb 15, 2026, 10:40 AM UTC

    We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...

  3. investigating Feb 15, 2026, 10:59 AM UTC

    We are continuing to investigate an incident where a small number of PagerDuty customers in The US Service Region are experiencing issues with lagging processing of email events on Event Orchestrations and Services. Impacted customers may see a delay or absence of email events triggering...

  4. investigating Feb 15, 2026, 11:19 AM UTC

    We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...

  5. investigating Feb 15, 2026, 11:39 AM UTC

    We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...

  6. investigating Feb 15, 2026, 11:58 AM UTC

    We are investigating an incident where a small number of PagerDuty customers in the US Service Region are experiencing issues with a delay in email event processing for email integrations on Event Orchestration and Services. Impacted customers may see a delay or absence of email events triggering...

  7. investigating Feb 15, 2026, 12:17 PM UTC

    We are monitoring improvement in an incident with email event processing on Event Orchestrations and Services for a small number of customers in The US Service Region. We have deployed a fix, and we expect systems to continue to improve.

  8. resolved Feb 15, 2026, 12:18 PM UTC

    We have resolved an incident where a small number of PagerDuty customers in The US service region experienced issues with a delay in email event processing. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to ...

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