PagerDuty incident

500 Errors accessing the application - Edited

Minor Resolved View vendor source →

PagerDuty experienced a minor incident on January 16, 2026 affecting Web Application (EU) (Web Application (EU)), lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2026, 03:50 PM UTC
Resolved
Jan 16, 2026, 04:14 PM UTC
Duration
23m
Detected by Pingoru
Jan 16, 2026, 03:50 PM UTC

Affected components

Web Application (EU) (Web Application (EU))

Update timeline

  1. investigating Jan 16, 2026, 03:50 PM UTC

    We're currently investigating an error in the EU Service Region, where some customers may experience 500 errors accessing PagerDuty.

  2. resolved Jan 16, 2026, 04:14 PM UTC

    We have resolved an incident where a small number of PagerDuty customers in the EU service region may have experienced 500 errors when accessing the PagerDuty web application. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to [email protected] if...