Resolved after 2 hours 34 minutes, affecting Web Application (US) (Web Application (US)) and Web Application (EU) (Web Application (EU)) and 1 more, on December 3, 2025.
We have resolved an incident where all PagerDuty customers experienced issues with Notification Delivery and some customers experienced issues with Live Call Routing and user profile and user contact methods access. Users may have received delayed notifications. The incident is now...
Affected components
Update timeline
- investigating Dec 03, 2025, 09:39 PM UTC
We are investigating an incident where all PagerDuty customers in The EU Service Region are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.
- investigating Dec 03, 2025, 09:47 PM UTC
We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.
- investigating Dec 03, 2025, 10:05 PM UTC
We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.
- investigating Dec 03, 2025, 10:27 PM UTC
We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.
- investigating Dec 03, 2025, 10:57 PM UTC
We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. Some customers may also see 500 errors when attempting to access user profile or update user...
- investigating Dec 03, 2025, 11:27 PM UTC
We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. Some customers may also see 500 errors when attempting to access user profile or user contact...
- investigating Dec 03, 2025, 11:56 PM UTC
We have applied a fix and are seeing recovery of Notification Delivery for all customers. We are also seeing recovery with regards to Live Call Routing and user profile and user contact methods access. We will provide further updates within 20 minutes.
- resolved Dec 04, 2025, 12:13 AM UTC
We have resolved an incident where all PagerDuty customers experienced issues with Notification Delivery and some customers experienced issues with Live Call Routing and user profile and user contact methods access. Users may have received delayed notifications. The incident is now...
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