PagerDuty incident

Notification Failures

Minor Resolved View vendor source →

PagerDuty experienced a minor incident on December 3, 2025 affecting Web Application (US) (Web Application (US)) and Web Application (EU) (Web Application (EU)) and 1 more component, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 09:39 PM UTC
Resolved
Dec 04, 2025, 12:13 AM UTC
Duration
2h 34m
Detected by Pingoru
Dec 03, 2025, 09:39 PM UTC

Affected components

Web Application (US) (Web Application (US))Web Application (EU) (Web Application (EU))Live Call Routing (US) (Live Call Routing (US))Live Call Routing (EU) (Live Call Routing (EU))REST API (US) (REST API (US))REST API (EU) (REST API (EU))

Update timeline

  1. investigating Dec 03, 2025, 09:39 PM UTC

    We are investigating an incident where all PagerDuty customers in The EU Service Region are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.

  2. investigating Dec 03, 2025, 09:47 PM UTC

    We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.

  3. investigating Dec 03, 2025, 10:05 PM UTC

    We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.

  4. investigating Dec 03, 2025, 10:27 PM UTC

    We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. We will provide further updates within 20 minutes.

  5. investigating Dec 03, 2025, 10:57 PM UTC

    We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. Some customers may also see 500 errors when attempting to access user profile or update user...

  6. investigating Dec 03, 2025, 11:27 PM UTC

    We are continuing to investigate an incident where all PagerDuty customers are experiencing issues with Notification Delivery. Impacted customers may experience delays in receiving notifications. Some customers may also see 500 errors when attempting to access user profile or user contact...

  7. investigating Dec 03, 2025, 11:56 PM UTC

    We have applied a fix and are seeing recovery of Notification Delivery for all customers. We are also seeing recovery with regards to Live Call Routing and user profile and user contact methods access. We will provide further updates within 20 minutes.

  8. resolved Dec 04, 2025, 12:13 AM UTC

    We have resolved an incident where all PagerDuty customers experienced issues with Notification Delivery and some customers experienced issues with Live Call Routing and user profile and user contact methods access. Users may have received delayed notifications. The incident is now...