PagerDuty incident
Voice and SMS Notification Delivery Issues via Certain U.S. Carrier Networks
PagerDuty experienced a minor incident on January 14, 2026 affecting SMS (US) (SMS (US)) and Voice (US) (Voice (US)), lasting 14h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 14, 2026, 08:03 PM UTC
We are investigating a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.
- investigating Jan 14, 2026, 08:11 PM UTC
We are currently observing a higher rate of voice and SMS notification delivery failures affecting users on certain mobile carrier networks within the United States . This disruption appears to be isolated to carrier systems and does not impact our...
- investigating Jan 14, 2026, 08:47 PM UTC
Ongoing Monitoring: SMS and Voice Notification Delays on U.S. Carrier Networks We are aware of delivery delays affecting some SMS and voice notifications for users on certain mobile carrier networks in the United States. This is a carrier-level infrastructure issue outside of our control,...
- investigating Jan 15, 2026, 06:10 AM UTC
Ongoing Monitoring: SMS and Voice Notification Delays on U.S. Carrier Networks We are seeing significant improvements, with reduced delivery delays that have been affecting some SMS and voice notifications for users on certain mobile carrier networks in the United States. This is...
- resolved Jan 15, 2026, 10:26 AM UTC
The issue with SMS and Voice Notification Delays on U.S. Carrier Networks has been resolved and there is no ongoing impact to customers. Please reach out to [email protected] if you have any concerns.