PagerDuty experienced a minor incident on January 14, 2026 affecting Incoming Email (US) (Incoming Email (US)) and Incoming Email (EU) (Incoming Email (EU)), lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 14, 2026, 12:11 AM UTC
We are investigating a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.
- identified Jan 14, 2026, 12:38 AM UTC
We are continuing to investige a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.
- investigating Jan 14, 2026, 01:16 AM UTC
We are investigating an incident where some PagerDuty customers in all Service Regions may be experiencing issues with some email integrations. We will provide further updates within 20 minutes </...
- investigating Jan 14, 2026, 01:58 AM UTC
We have identified an issue where a small number of customers across the US and EU Service Regions are experiencing issues with some email integrations. We are working on remediation steps and will provide further updates within 20 minutes.
- investigating Jan 14, 2026, 02:29 AM UTC
We have identified and are working on remediation steps for an issue where a small number of customers across the US and EU Service Regions are experiencing issues with some email integrations. We will provide further updates within 20 minutes.
- investigating Jan 14, 2026, 03:04 AM UTC
We have identified and continue working on remediation steps for an issue where a small number of customers across the US and EU Service Regions are experiencing issues with some email integrations. We will provide further updates within 20 minutes.
- investigating Jan 14, 2026, 03:33 AM UTC
We have identified and continue working on remediation steps for an issue where a small number of customers across the US and EU Service Regions are experiencing issues with some email integrations. We will provide further updates within 20 minutes.
- investigating Jan 14, 2026, 04:00 AM UTC
We have identified and continue working on remediation steps for an issue where a small number of customers across the US and EU Service Regions are experiencing issues with some email integrations. We will provide further updates within 20 minutes.
- investigating Jan 14, 2026, 04:27 AM UTC
We have identified and continue working on remediation steps for an issue where a small number of customers across the US and EU Service Regions are experiencing issues with some email integrations. We will provide further updates within 30 minutes.
- investigating Jan 14, 2026, 05:02 AM UTC
We have identified and continue working on remediation steps for an issue where a small number of customers across the US and EU Service Regions are experiencing issues with some email integrations. We will provide further updates within 30 minutes.
- investigating Jan 14, 2026, 05:40 AM UTC
Remediation has been completed for affected customers in the EU Service Region . We are working on remediation steps for a small number of affected customers in the US Service Region who are experiencing issues with some email integrations. We will provide further updates within...
- resolved Jan 14, 2026, 06:10 AM UTC
We have resolved an incident where a small number of PagerDuty customers in the US and EU service regions experienced issues with some email integrations. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to <a href="mailto:support@pagerduty....