Intermittent REST API Errors and Response Delays

Update timeline

1. identified Feb 17, 2026, 07:30 PM UTC

   We are investigating a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.

2. investigating Feb 17, 2026, 07:44 PM UTC

   We are investigating an incident where a very small subset of PagerDuty customers in the US Service Region might experience issues with REST API requests. Impacted customers may experience latency issues and API requests failing with 500 errors. We will provide further updates within 20 minutes....

3. investigating Feb 17, 2026, 08:03 PM UTC

   We are investigating an incident where a very small subset of PagerDuty customers in the US Service Region might experience issues with REST API requests. Impacted customers may experience latency issues and API requests failing with 500 errors. We will provide further updates within 20 minutes....

4. investigating Feb 17, 2026, 08:21 PM UTC

   We are continuing to investigate an incident where a very small subset of PagerDuty customers in the US Service Region might experience issues with REST API requests. Impacted customers may experience latency issues and API requests failing with 500 errors. We will provide further updates within...

5. investigating Feb 17, 2026, 08:32 PM UTC

   We have identified and are working on remediation steps for an issue where a very small subset of PagerDuty customers in the US Service Region might experience issues with REST API requests. Impacted customers may experience latency issues and API requests failing with 500 errors. We will provide...

6. investigating Feb 17, 2026, 08:50 PM UTC

   We are continuing to work on remediation steps for an issue where a very small subset of PagerDuty customers in the US Service Region might experience issues with REST API requests. Impacted customers may experience latency issues and API requests failing with 500 errors. We will provide further...

7. investigating Feb 17, 2026, 09:09 PM UTC

   We are continuing to work on remediation steps for an issue where a very small subset of PagerDuty customers in the US Service Region might experience issues with REST API requests. Impacted customers may experience latency issues and API requests failing with 500 errors. We will provide further...

8. investigating Feb 17, 2026, 09:30 PM UTC

   We are continuing to work on remediation steps for an issue where a very small subset of PagerDuty customers in the US Service Region might experience issues with REST API requests. Impacted customers may experience latency issues and API requests failing with 500 errors. We will provide further...

9. investigating Feb 17, 2026, 09:50 PM UTC

   We are continuing to work on remediation steps for an issue where a very small subset of PagerDuty customers in the US Service Region might experience issues with REST API requests. Impacted customers may experience latency issues and API requests failing with 500 errors. We will provide further...

10. investigating Feb 17, 2026, 10:11 PM UTC

    We are continuing to work on remediation steps for an issue where a very small subset of PagerDuty customers in the US Service Region might experience issues with REST API requests. Impacted customers may experience latency issues and API requests failing with 500 errors. We will provide further...

11. resolved Feb 17, 2026, 10:31 PM UTC

    We have resolved an incident where a very small subset of PagerDuty customers in the US Service Region may have experienced errors and latency issues with REST API requests. The incident is now resolved, and there is no ongoing impact to customers. Event ingestion and incident notification...