PagerDuty experienced a minor incident on January 28, 2026 affecting Incident Workflows (US) (Incident Workflows (US)), lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 28, 2026, 06:53 PM UTC
We are investigating a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.
- investigating Jan 28, 2026, 07:09 PM UTC
We are investigating an incident where all PagerDuty customers in the US Service Region are experiencing issues with delays in Incident Workflows. Impacted customers may have begun experiencing delays about 90 minutes ago. We are monitoring improvement, and we expect systems to continue to...
- investigating Jan 28, 2026, 07:26 PM UTC
We are continuing to monitor improvement in an incident with delays in Incident Workflows. We expect systems to continue to improve. We will provide an update within the next 15 minutes.
- investigating Jan 28, 2026, 07:42 PM UTC
We are continuing to monitor remediation of an incident with delays in Incident Workflows. Known customer impact has been resolved. We will provide an update within the next 15 minutes.
- investigating Jan 28, 2026, 08:00 PM UTC
We are continuing to monitor remediation of an incident with delays in Incident Workflows. Known customer impact has been resolved. We will provide an update within the next 15 minutes.
- resolved Jan 28, 2026, 08:14 PM UTC
We have resolved an incident where all PagerDuty customers in the US service region experienced issues with delays in Incident Workflows. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to [email protected] if you have any concerns.