Issue with Webhook Delivery to Microsoft Teams

Update timeline

1. identified Mar 24, 2026, 05:27 PM UTC

   We are investigating a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.

2. investigating Mar 24, 2026, 05:42 PM UTC

   We are investigating an incident where PagerDuty customers in the US and EU Service Regions are experiencing issues with incident update notifications in Microsoft Teams. EIncident notification delivery is only affected for users using Microsoft Teams users. Microsoft Team users can still receive...

3. investigating Mar 24, 2026, 05:57 PM UTC

   We are continuing to monitor an incident where PagerDuty customers in all Service Regions are experiencing issues with incident update notifications in Microsoft Teams. Incident notification delivery is only affected for users using Microsoft Teams. Microsoft Team users can still receive mobile...

4. investigating Mar 24, 2026, 06:54 PM UTC

   We are continuing to monitor an incident where PagerDuty customers in all Service Regions are experiencing issues with webhook delivery to the Microsoft Teams integration. Incident notification delivery is only affected for Microsoft Teams users. Microsoft Team users can still receive mobile and...

5. resolved Mar 24, 2026, 07:35 PM UTC

   An incident where PagerDuty customers in all Service Regions were experiencing issues with webhook delivery to the Microsoft Teams integration has been resolved. Incident notification delivery was only affected for Microsoft Teams users. Microsoft Team users could still receive mobile and web...