PagerDuty incident

Delays in Incident Workflow Actions that use JavaScript steps

Minor Resolved View vendor source →

PagerDuty experienced a minor incident on December 15, 2025 affecting Incident Workflows (US) (Incident Workflows (US)), lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 06:34 PM UTC
Resolved
Dec 15, 2025, 08:16 PM UTC
Duration
1h 42m
Detected by Pingoru
Dec 15, 2025, 06:34 PM UTC

Affected components

Incident Workflows (US) (Incident Workflows (US))

Update timeline

  1. investigating Dec 15, 2025, 06:34 PM UTC

    We are investigating an incident where some PagerDuty customers in the US region are experiencing issues with delays to Incident Workflow Actions that use JavaScript steps. All other incident response functionality and notifications remain unaffected. We will provide further updates within 20...

  2. investigating Dec 15, 2025, 06:55 PM UTC

    We are continuing to investigate an incident where some PagerDuty customers in the US are experiencing issues with delays to Incident Workflow Actions that use JavaScript steps. All other incident response functionality and notifications remain unaffected. We will provide further updates within...

  3. investigating Dec 15, 2025, 07:14 PM UTC

    We are continuing to investigate an incident where some PagerDuty customers in the US are experiencing issues with delays to Incident Workflow Actions that use JavaScript steps. All other incident response functionality and notifications remain unaffected. We will provide further updates within...

  4. investigating Dec 15, 2025, 07:35 PM UTC

    We are continuing to investigate an incident where some PagerDuty customers in the US are experiencing issues with delays to Incident Workflow Actions that use JavaScript steps. All other incident response functionality and notifications remain unaffected. We will provide further updates within...

  5. investigating Dec 15, 2025, 07:54 PM UTC

    We are continuing to investigate an incident where some PagerDuty customers in the US are experiencing issues with delays to Incident Workflow Actions that use JavaScript steps. All other incident response functionality and notifications remain unaffected. We will provide further updates within...

  6. investigating Dec 15, 2025, 08:13 PM UTC

    We have applied a fix and are seeing recovery in an incident where some PagerDuty customers in the US are experiencing issues with delays to Incident Workflow Actions that use JavaScript steps. All other incident response functionality and notifications remain unaffected. We will provide further...

  7. resolved Dec 15, 2025, 08:16 PM UTC

    We have resolved an incident where some PagerDuty customers in the US service region experienced issues with delays to Incident Workflow Actions that use JavaScript steps. All other incident response functionality and notifications were unaffected. The incident is now resolved, and there is no...