Investigating Potential Issue with Phone Notifications

Update timeline

1. identified Mar 21, 2026, 06:25 PM UTC

   We are investigating a potential issue within PagerDuty. If we confirm an impact, we will update within 15 minutes. If there is no impact this notification will be removed.

2. investigating Mar 21, 2026, 06:38 PM UTC

   We are investigating an issue within PagerDuty impacting call/voice notifications in the US Service region. All core PagerDuty functionality, including API-based event ingestion, event orchestration, incident creation, email notifications and Push/SMS notifications, remain fully operational. We...

3. investigating Mar 21, 2026, 06:52 PM UTC

   We are continuing to investigate an issue within PagerDuty impacting call/voice notifications in the US Service region; this issue impacts a small number of PagerDuty customers. All core PagerDuty functionality, including API-based event ingestion, event orchestration, incident creation, email...

4. resolved Mar 21, 2026, 06:59 PM UTC

   We have resolved an issue within PagerDuty impacting call/voice notifications in the US Service region; this issue impacted a small number of PagerDuty customers. All core PagerDuty functionality, including API-based event ingestion, event orchestration, incident creation, email notifications and...