IG Index Ltd Outage History

We are aware of the issue affecting some clients’ ability to close or edit positions, and our team is actively investigating. Further updates will be shared as they become available. In the meantime, clients may use the Web Trading Platform (WTP) to place orders.

We're currently experiencing intermittent issues logging into the Android App. We're investigating now at the highest priority. Please login to the Web Trading Platform if you need to manage your positions.

We're currently experiencing issues trading shares on our platforms for CFD accounts. We're investigating now at the highest priority. This issue is currently not affecting Share Dealing accounts. If you need help to manage your positions, you can contact us at +61 (3) 9860 1734 (AUS).

We are aware of multiple users facing issues with order placement on MT5. We are investigating the issue on high priority.

We are currently investigating an issue where RSP quotes are not being generated.

Hi, we're currently aware of intermittent issues with the Web API. This has been escalated and we are investigating as a priority. To manage your positions, please use the Web Trading Platform in the meantime.

Hi, we're currently aware of an issue with accessing the Web API. We're investigating now at the highest priority. If you need to deal, please manage your positions on the IG platform, or give us a call at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK)

We are continuing to investigate this issue.

We are currently experiencing an issue with ProRealTime (PRT) that is impacting some users. Please note that you can still log in to the IG Web Trading Platform and Mobile App to manage your positions, including opening and closing trades.

Hi, we're currently aware that some clients are experiencing issues with pricing for some markets. We're investigating now at the highest priority. If you need to deal, please call +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK), 312 981 0498 (US).

We’re currently monitoring an service interruption affecting CME pricing. Please note, this is a market wide CME exchange caused issue and not IG. The status of this interruption can be monitored on the CME website: https://www.cmegroup.com/tools-information/cme-global-command-center-system-alerts.html At this time, we're temporarily unable to take orders for the affected markets. We will update as soon as we learn more.

We are continuing to investigate this issue.

We’re currently monitoring service interruption affecting CME pricing. We're working closely with them to re-establish service as soon as we can and apologise for any inconvenience caused

Stale pricing across all markets. We are currently investigate the issue. If you require dealing assistance, please give us a call.

We're currently aware of an issue affecting the pricing for our 24 hours US shares offering. This is being investigated as a priority. If you wish to close your position(s), please give us a call at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK), +44 (20) 7633 5431 (International).

There are currently issues with logging in to our web platform. We're investigating now at the highest priority. If you need to deal, please call +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK).

We are continuing to investigate this issue.

Some clients are experiencing issues to logging in to our platforms. We’re investigating now at the highest priority. Alternatively we can use the desktop to login.

We're currently aware of an issue with trading ASX shares on the platform. This is being investigated as a high priority. If you need to manage a position, please call us at 1800 601 734 (AU).

We're aware that closed trades are not accurately reflected in account balances, they may still appear in open positions and P&L. Please bear with us while we investigate the issue.

We are aware of the issue currently affecting deals on our platform and are investigating it as a top priority. In the meantime, if you need to process a deal urgently, please contact your local helpdesk by phone.

We're currently experiencing an issue where clients may be seeing stale P&L for total positions. We're investigating this at the highest priority. Individual position P&L is not affected.

We're currently aware that some clients are experiencing display issues with P&L on our mobile app platforms. Our team is actively investigating this with the highest priority. In the meantime, please monitor your positions via the Web Trading Platform on desktop or through a mobile browser.

There are currently intermittent issues with viewing positions on our Mobile platform. We're investigating now at the highest priority. If you need to manage your position, you should be able to do so via the IG web trading platform on desktop, or if you need further assistance with managing your positions, you can contact us at 1800 601 734 (AU), +65 6390 5118 (SG), 0800 409 6789 (UK), +44 (20) 7633 5431 (International)

We’re currently investigating reports of a potential service interruption with the Demo Platform. We apologize for any inconvenience and will post another update as soon as we learn more.

We are currently investigating this issue.