IG Index Ltd incident

Some clients cannot access ProRealTime charts

Major Resolved View vendor source →

IG Index Ltd experienced a major incident on February 18, 2026 affecting ProRealTime charts, lasting 7h 4m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2026, 11:52 PM UTC
Resolved
Feb 19, 2026, 06:56 AM UTC
Duration
7h 4m
Detected by Pingoru
Feb 18, 2026, 11:52 PM UTC

Affected components

ProRealTime charts

Update timeline

  1. investigating Feb 18, 2026, 11:52 PM UTC

    We are currently experiencing an issue with ProRealTime (PRT) that is impacting some users. Please note that you can still log in to the IG Web Trading Platform and Mobile App to manage your positions, including opening and closing trades.

  2. monitoring Feb 19, 2026, 06:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 19, 2026, 06:56 AM UTC

    This incident has been resolved.