IG Index Ltd incident

Stale pricing causing orders to be rejected

Major Resolved View vendor source →

IG Index Ltd experienced a major incident on November 12, 2025 affecting Trading and MT4 and 1 more component, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 07:04 AM UTC
Resolved
Nov 12, 2025, 11:49 AM UTC
Duration
4h 44m
Detected by Pingoru
Nov 12, 2025, 07:04 AM UTC

Affected components

TradingMT4L2 Dealer

Update timeline

  1. investigating Nov 12, 2025, 07:04 AM UTC

    Stale pricing across all markets. We are currently investigate the issue. If you require dealing assistance, please give us a call.

  2. monitoring Nov 12, 2025, 10:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 11:49 AM UTC

    This incident has been resolved.