IG Index Ltd Outage History

IG Index Ltd is up right now

Pingoru has recorded 49 incidents for IG Index Ltd: 17 in the last 12 months and 2 in the last 90 days.

Source: status.ig.com

49incidents recorded
17last 12 months
2last 90 days
17 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking IG Index Ltd in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202613 of 720 (0%)
May 202600 of 744 (0%)
June 2026119 of 720 (3%)
July 202623 of 744 (0%)
August 202600 of 744 (0%)
September 202610 of 720 (0%)
October 202613 of 590 (1%)

Incidents, newest first

Minor July 28, 2025 Intermittent issues with viewing P&L display on platform 3h 9m Web platform, Mobile apps

Started Jul 28, 2025, 12:05 AM UTC· resolved Jul 28, 2025, 03:15 AM UTC

  1. investigating Jul 28, 2025, 12:05 AM UTC

    We're currently experiencing an issue where clients may be seeing stale P&L for total positions. We're investigating this at the highest priority. Individual position P&L is not affected.

  2. identified Jul 28, 2025, 01:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 28, 2025, 02:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2025, 03:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 8, 2025 Display issue with P&L on app 5d 3h Mobile apps

Started Jul 08, 2025, 11:50 PM UTC· resolved Jul 14, 2025, 03:43 AM UTC

  1. investigating Jul 08, 2025, 11:50 PM UTC

    We're currently aware that some clients are experiencing display issues with P&L on our mobile app platforms. Our team is actively investigating this with the highest priority. In the meantime, please monitor your positions via the Web Trading Platform on desktop or through a mobile browser.

  2. monitoring Jul 13, 2025, 09:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2025, 03:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2025 Intermittent Mobile Platform issue 4h 16m Mobile apps

Started Jun 17, 2025, 12:56 AM UTC· resolved Jun 17, 2025, 05:13 AM UTC

  1. investigating Jun 17, 2025, 12:56 AM UTC

    There are currently intermittent issues with viewing positions on our Mobile platform. We're investigating now at the highest priority. If you need to manage your position, you should be able to do so via the IG web trading platform on desktop, or if you need further assistance with managing your positions, you can contact us at 1800 601 734 (AU), +65 6390 5118 (SG), 0800 409 6789 (UK), +44 (20) 7633 5431 (International)

  2. monitoring Jun 17, 2025, 04:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2025, 05:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 28, 2025 Intermittent issue for Demo Platform 1d 22h Demo accounts

Started May 28, 2025, 03:41 AM UTC· resolved May 30, 2025, 02:37 AM UTC

  1. investigating May 28, 2025, 03:41 AM UTC

    We’re currently investigating reports of a potential service interruption with the Demo Platform. We apologize for any inconvenience and will post another update as soon as we learn more.

  2. resolved May 30, 2025, 02:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 18, 2025 Platform outage 4h 8m Web platform, Mobile apps, IG charts, Trading and 8 more

Started Mar 18, 2025, 06:41 PM UTC· resolved Mar 18, 2025, 10:49 PM UTC

  1. investigating Mar 18, 2025, 06:41 PM UTC

    We are currently investigating this issue.

  2. identified Mar 18, 2025, 06:51 PM UTC

    There are currently issues with trading on our platforms. We have identified the issue and working to fix it on priority and we sincerely apologize for the inconvenience caused. Please call us if you need to trade.

  3. monitoring Mar 18, 2025, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 18, 2025, 07:00 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 18, 2025, 07:16 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Mar 18, 2025, 07:24 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 18, 2025, 10:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 3, 2025 Intermittent Trading issues with HKEX shares 2h 27m Trading

Started Mar 03, 2025, 02:37 AM UTC· resolved Mar 03, 2025, 05:04 AM UTC

  1. investigating Mar 03, 2025, 02:37 AM UTC

    There are currently intermittent issues with trading Hong Kong shares on our platforms. We're investigating now at the highest priority. If you need to manage your positions, please contact us at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK) and +4420 7633 5431

  2. identified Mar 03, 2025, 03:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 03, 2025, 04:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 03, 2025, 05:04 AM UTC

    This incident has been resolved.

Read the full incident report →