IG Index Ltd incident
Unable to close position/ edit position on Android and iOS
Resolved after 2 hours 54 minutes, affecting Mobile apps and Trading, on April 13, 2026.
We are aware of the issue affecting some clients’ ability to close or edit positions, and our team is actively investigating. Further updates will be shared as they become available. In the meantime, clients may use the Web Trading Platform (WTP) to place orders.
Affected components
Update timeline
- investigating Apr 13, 2026, 07:02 AM UTC
We are aware of the issue affecting some clients’ ability to close or edit positions, and our team is actively investigating. Further updates will be shared as they become available. In the meantime, clients may use the Web Trading Platform (WTP) to place orders.
- resolved Apr 13, 2026, 09:57 AM UTC
This incident has been resolved.
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