IG Index Ltd incident

Unable to close position/ edit position on Android and iOS

Minor Resolved View vendor source →

IG Index Ltd experienced a minor incident on April 13, 2026 affecting Mobile apps and Trading, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 07:02 AM UTC
Resolved
Apr 13, 2026, 09:57 AM UTC
Duration
2h 54m
Detected by Pingoru
Apr 13, 2026, 07:02 AM UTC

Affected components

Mobile appsTrading

Update timeline

  1. investigating Apr 13, 2026, 07:02 AM UTC

    We are aware of the issue affecting some clients’ ability to close or edit positions, and our team is actively investigating. Further updates will be shared as they become available. In the meantime, clients may use the Web Trading Platform (WTP) to place orders.

  2. resolved Apr 13, 2026, 09:57 AM UTC

    This incident has been resolved.