IG Index Ltd incident

Login issues for API

Critical Resolved View vendor source →

IG Index Ltd experienced a critical incident on March 1, 2026 affecting APIs, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2026, 11:22 PM UTC
Resolved
Mar 02, 2026, 01:14 AM UTC
Duration
1h 52m
Detected by Pingoru
Mar 01, 2026, 11:22 PM UTC

Affected components

APIs

Update timeline

  1. investigating Mar 01, 2026, 11:22 PM UTC

    Hi, we're currently aware of an issue with accessing the Web API. We're investigating now at the highest priority. If you need to deal, please manage your positions on the IG platform, or give us a call at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK)

  2. investigating Mar 01, 2026, 11:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 01, 2026, 11:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 02, 2026, 01:14 AM UTC

    This incident has been resolved.