IG Index Ltd incident

Trading issues

Major Resolved View vendor source →

IG Index Ltd experienced a major incident on September 8, 2025 affecting Web platform and Mobile apps and 1 more component, lasting 16h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 11:57 AM UTC
Resolved
Sep 09, 2025, 04:08 AM UTC
Duration
16h 10m
Detected by Pingoru
Sep 08, 2025, 11:57 AM UTC

Affected components

Web platformMobile appsTrading

Update timeline

  1. investigating Sep 08, 2025, 11:57 AM UTC

    We are aware of the issue currently affecting deals on our platform and are investigating it as a top priority. In the meantime, if you need to process a deal urgently, please contact your local helpdesk by phone.

  2. resolved Sep 09, 2025, 04:08 AM UTC

    This incident has been resolved.