IG Index Ltd incident

Pro Real Time platform - Multiple Shares are showing stale prices.

Notice Resolved View vendor source →
Started
Mar 24, 2026, 01:36 PM UTC
Resolved
Mar 31, 2026, 09:21 PM UTC
Duration
7d 7h
Detected by Pingoru
Mar 24, 2026, 01:36 PM UTC

Affected components

ProRealTime charts

Update timeline

  1. identified Mar 24, 2026, 01:36 PM UTC

    Multiple Shares EPICs are showing stale prices on the ProRealTime platform across all regions due to missing live data feeds from IG to PRT. Trading remains unaffected on IG web and mobile platforms, as this issue is specific to ProRealTime. As a workaround the trades can be placed on IG web and mobile platforms.

  2. monitoring Mar 24, 2026, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 24, 2026, 09:49 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Mar 30, 2026, 01:25 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 31, 2026, 06:00 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Mar 31, 2026, 09:20 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 31, 2026, 09:21 PM UTC

    This incident has been resolved.

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