IG Index Ltd incident
Pro Real Time platform - Multiple Shares are showing stale prices.
Resolved after 7 days 7 hours, affecting ProRealTime charts, on March 24, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Mar 24, 2026, 01:36 PM UTC
Multiple Shares EPICs are showing stale prices on the ProRealTime platform across all regions due to missing live data feeds from IG to PRT. Trading remains unaffected on IG web and mobile platforms, as this issue is specific to ProRealTime. As a workaround the trades can be placed on IG web and mobile platforms.
- monitoring Mar 24, 2026, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 24, 2026, 09:49 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 30, 2026, 01:25 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 31, 2026, 06:00 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 31, 2026, 09:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 31, 2026, 09:21 PM UTC
This incident has been resolved.
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