IG Index Ltd incident

Intermittent trade rejections observed on MT5

Major Resolved View vendor source →

IG Index Ltd experienced a major incident on March 18, 2026 affecting MT5, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 10:19 AM UTC
Resolved
Mar 18, 2026, 12:08 PM UTC
Duration
1h 48m
Detected by Pingoru
Mar 18, 2026, 10:19 AM UTC

Affected components

MT5

Update timeline

  1. investigating Mar 18, 2026, 10:19 AM UTC

    We are aware of multiple users facing issues with order placement on MT5. We are investigating the issue on high priority.

  2. monitoring Mar 18, 2026, 11:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 18, 2026, 11:17 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 18, 2026, 12:08 PM UTC

    This incident has been resolved.